Reviews

Review Details

• Review fromMichelle M

  Date: 01/17/2025

  1 star

  Michelle M

  Date: 01/17/2025

  I have nothing positive to say about the ****************** at Martin Swanty Dodge after I went in for a diesel engine repair they did and i had to take it back as it was still leaking coolant. They replaced the thermostat and it still leaked. I took it back for a 3rd time paying for diagnostics that they thought maybe it was the *** leak. Service writer could not explain what an *** does. There quote to fix it 5500 and told there was no core charge yet the difference from another mopar dealership was less. I informed the service manage i felt there was issues that was caused by their repair job and documentation was incomplete compared to another mopar dealership that i talked too. The service manager was extremely unprofessional and even went as far as telling me to get my truck off the property and never bring it back. He told me they are not the service department for me. He used insulting words and when i picked my truck up my check gauges light was on and the electronic throttle control was on. Those warning gauges were not that way when i brought it in. I asked to talk to the manager. He stated my service department would never do anything like that and refused to help or come up with a resolution.
  

  Martin Swanty Chrysler Dodge Jeep

  Date: 01/28/2025

  Thank you for bringing your concerns to our attention. We truly regret the difficulties you experienced during your visit to Martin Swanty Dodge, and we would like to address your feedback.The work originally performed on your vehicle still qualifies for warranty under the manufacturers part warranty. Unfortunately, with a 16-year-old vehicle and 211k miles, it is not uncommon to have other mechanical concerns arise. When this happens, it is the vehicle owner's responsibility to address the new issue and not the responsibility of the last shop to have worked on the vehicle to repair new issues. As a courtesy, we spent time scanning the vehicle and pressurizing the cooling system to verify your concern. We provided an estimate to move forward and isolate the failed component. While we strive to assist every customer, we understand that in certain cases, a vehicle or owner may require specialized care that is outside the scope of what our service department can provide.Please understand that our team strives to provide high-quality service, but there are instances where further repairs or conditions outside of our control may impact the results. We would also like to be clear that we can no longer provide service for your vehicle, given the circumstances surrounding this situation.If you choose to seek service elsewhere, we sincerely hope that your vehicle gets the attention it requires. Should you need any documentation or records from our service department, please don't hesitate to reach out.We regret that we could not meet your expectations and wish you the best moving forward.

• Review fromChris Y

  Date: 07/13/2023

  1 star
  Dropped off my wife's truck today for an oil change, ****** asked if I wanted a tire rotation too, I said "might as well, they are due for it". My wife picked up the truck an hr later. when she got in it and started to drive away she heard a loud noise and never left the lot. She saw the exhaust pipe hanging down and rubbing the driver's side rear tire. She went inside then had the tech take a look. Without being told which exhaust pipe, he went right to where the issue was and said "it was like that and since we didn't do it we won't fix it". The girl at the service desk gave my wife an attitude. The girl said "we didn't touch your car". My wife said "yeah you did you rotated the tires". Then my wife was told, "it was like that when it was brought in, you can bring it back in the morning and have a diagnostics done on it". When My wife tried to say anything the girl would talk over her and talk down to her.The truck was perfectly fine with no issues or sounds & the exhaust pipe was not dangling down when ****** got the info from it. The tech raised the truck to do the tire rotations & would have noticed it then if it was brought in like that. On the paperwork he notated exhaust rattle. The exhaust pipe was resting on the top of the tire, the tech would have had to lift the pipe up in order to swap out the drivers side rear tire. It takes 2 minutes to tighten the ring clamp while it was on the lift. I think he bumped it off when switching the tires then tried to claim it was like that already. It took me 3 minutes to tighten it without a lift.The girl and the tech ******************* ignored my wife and talked down to her. Maybe it is because she is Filipina, As a Nurse my wife depends on her truck every day. She needed assistance on an issue that was caused by the tech. The girl who spoke with my wife treated her very poorly then closed up & locked the doors. We have trusted the service there and bought all of our vehicles from there since ****. Never again