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Business Profile

Personal Chef

Chef D Catering

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Chef.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter selected this business to cater her wedding this summer. A deposit was required to secure the date. I paid the deposit. A "tasting" was scheduled however Chef D canceled it due to health reasons. My daughter decided to not go forward with this business and a refund was requested. The business agreed to a refund but clearly never processed it while telling us for weeks that it was sent. ***** it was going to be there in 10 days, then it could take up to 30 days. Details of the refund were requested but never received.

  • Initial Complaint

    Date:04/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business offered catering services on ****, we booked a tasting for our wedding and we paid a deposit of ***** to secure the date. There were issues with credit card payment so we used Zelle as a backup. When the tasting date came, we reached out saying we were happy to meet, and the number we were texting seemed to be unaware of the appointment. They then clarified that they were the chef's assistant, and he suffered a stroke. They offered to re-schedule and we agreed. The second date came and there was an excuse about waiting for MRI results. We said we wanted to cancel and have our deposit refunded. At this point we never heard back, and never got our money.Another person on **** left a review detailing an eerily similar sequence of events, and this gives us good reason to believe that this business is a scam in its entirety.

Chef D Catering is NOT a BBB Accredited Business.

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