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Business Profile

Sports Bar

Ramada by Wyndham Kingman

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Bar.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked for 4 nights for over 400 dollars. Arrived at the hotel and was refused the room and refund.

    Customer Answer

    Date: 03/21/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Late on the 7th of Jan, **** I was trapped in the middle of nowhere for a few hours in a blizzard. Ultimately I arrived at around 5am and asked for a late check-out. I'm asked permission to add the $20 fee to my room, I said yes. I lug both heavy suitcases up the stairs only to find the lock on the door is broken. Light blinks green, makes sounds, does not open. I tried for 10 minutes. Went back to the office and was assigned a new room. I asked for a first floor room as I couldn't carry these heavy suitcases two more times. She finds me a first floor room and I get in and go to bed. At around 11:45am an employee fist banged on my door till I woke up. I was in a state of undress, he demanded I go to the office which means getting dressed and DRIVING over there. I asked him to and he came back angry and wanted me out of the room and I had to do it in 15 min. I ended up not even having a chance to shower so I wore the clothing from the 7th. I loaded my car and dropped the keys off and filed a complaint. After I reach my destination I find out the hotel charged me an additional $60. I reach out to hotels.com and then Ramada itself. Both said they contacted the hotel and I wouldn't get my $60 back, and here is where their accusations fall apart. Hotels.com accuses me of damaging the room & stealing 2 pillows. Ramada says a different story. Damaging the room was now stealing their coffee maker. I have proof to show the hotel couldn't even keep straight what they were accusing me of stealing. Who in their right mind would take a single serve coffee maker than can only take teabags filled with coffee? Why would I take two pillows? You can buy pillows twice the size of this place for $5 ea. I just want my $60 back. I have no need to take items from a hotel room that has been used by hundreds or thousands of people eww. If I really want those 2 things, I can order them online and have them delivered! I don't steal! I want my $60 back hotel can keep the $ for the room!

Ramada by Wyndham Kingman is NOT a BBB Accredited Business.

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