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Business Profile

Dentist

Ahn Family Dentistry
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went in to make a $25. payment on my balance of $99. **** at front desk said my account was in collections and had to call her manager ******( who works from home). Per front office person was told by manager she could not accept my payment because I was not a payment plan. She said manager has been calling and texting me to schedule an arrangement to pay balance in full. My appointment was resecheduled from October 2023( which I was in the chair for a cleaning appointment) they took me out of the chair and said I had a balance of $139.00 from fillings done previously and it needed to be paid before they can do the cleaning. I said I would not be able to pay it that day and to reschedule me for there next appointment. They did not schedule me until **** of 2024. Made two payments of $20.00, and each time I went in to make the payments, the front office staff informed me that the manager insists that I pay the account in full. I explained that because they did not schedule me in a timely manner I will continue making payments until account paid off by next appointment. I was told by front office staff my appointment in **** was cancelled. Never met manager, was told she was trying to contact me so we can meet and schedule payment arrangements. They always call her on the phone. who knows who they are talking to.

    Business Response

    Date: 03/28/2024

    Our office strives to to put our patients best interest first. Please call our office directly to resolve this matter. Thank you 

Ahn Family Dentistry is BBB Accredited.

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