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Business Profile

Psychotherapist

Lake Havasu OB/GYN Care: Kevin Hooker, M.D.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychotherapist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/07/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im a returning patient of this office, on my second pregnancy and am now 10 weeks pregnant. I found out that I was pregnant when I was about four or five weeks pregnant but most offices wont see you until youre eight weeks so I scheduled my appointment for eight weeks and waited the morning of my appointment. I was getting ready and an hour before the appointment the front office called me and had to cancel my appointment. This office is notorious for canceling appointments, but I honestly thought they were only gynecologist appointments not OB and pregnancy appointments. I said OK whens the soonest I can get in? They said two weeks from then so I scheduled my appointment again and waited fast-forward to today the morning of my second appointment and *************************************************************************************** today and they need to cancel and reschedule my appointment Again. I am not the only one who is suffering. Multiple people have made complaints against this office maybe not through the BBB but on public forums unfortunately there are only two obese licensed to practice in town and neither have assistance to take on their work loads but this is ridiculous. I will be in my second trimester without having seen a doctor.

Lake Havasu OB/GYN Care: Kevin Hooker, M.D. is NOT a BBB Accredited Business.

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