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Business Profile

RV Storage

Islander RV Resort LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:03/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern,My husband and myself travel in our RV quite frequently. We have stayed at Islander resort on many occasions. We have loved it because it is a high end resort (we have a high end RV) they keep it perfectly clean and the staff has always been wonderful. Up until today. Like I stated we have stayed in this resort many times in the past. Now to my complaint, today 03/25/2023 I emailed a lady in the office whom I dealt with 95% of the time when it came to time for booking the spaces. She was always so helpful and came to know the areas from which we liked to stay (waterfront) within a couple hours I get an email from the manager of the park stating when we last stay in September of 2022 we were put on the do not return list due to our dogs pooping on our campsite and someone else camp site and us leaving it then proceeds to say we were approached by someone and were rude to them. I have to say my mouth dropped to the floor when I read this. I was and still am in utter shock. For one, no one from the Islander staff spoke to us one time during that stay or any other stay about bad behavior or our pets. For two once we left no one called or asked us any of this. I find this out as I go to book. This also is NOT true. We do not allow our dogs to p*** all over we carry p*** bags and pick up their ****, we would NEVER allow our pets to p*** on someone else camp site. Then we are both in customer service we would never be rude to anyone no one approached us at all about our pets or anything else while there as we did nothing wrong. To say we were rude and accuse us of these things many people I mean many people have pets there. I always walk the site and ensure things are clean. I feel this is a defamation of character and how they can accuse us of something that we did not do is beyond disturbing. Worst part is my husband called right away to talk to ****** in the office and she was very ****.

Islander RV Resort LLC is NOT a BBB Accredited Business.

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