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Business Profile

Ski Equipment Rental

Beach Shack Rentals, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ski Equipment Rental.

Complaints

This profile includes complaints for Beach Shack Rentals, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beach Shack Rentals, LLC has 2 locations, listed below.

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    • Beach Shack Rentals, LLC

      1554 Beachcomber Blvd Lake Havasu City, AZ 86403

    • Beach Shack Rentals, LLC

      1450 N McCulloch Blvd Lake Havasu City, AZ 86403

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/21/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday April 8th 2023 I *************************** rented a boat from: Beach Shack Rentals on the beach, in ***********, ** The boat rental was $400.dlls The deposit was $100.dlls the total was $500.dlls for boat rental, my credit card was denied (see attached) so I had to pay CASH for the boat rental, I paid the 500.cash and took the boat out for 4 hours per contract, when I returned the rental boat company charged me for gas an returned the balance of the boat deposit. The Boat rental transaction was completed with No problema. Until my Bank Statement arrived, I noticed Beach Shack Rentals charged my credit card $433.63 cents.I was taken advantage of by Beach Shack Rentals. I made a Police Report#*********** Beach Shack Rentals refused to return the $433.63 cent back to my credit card. Basically, I was charged twice Beach shack rentals need to return the $433.63 that they took from my credit card. I hope you may understand what transpired...It's like this $400. Boat rental Refundable deposit $100.. dlls Paid CASH $500.00 Because my credit card was declined, I had to pay CASH.I took the Boat out for the 4 hours per contract..Transaction was finalized....There was NO need to charge my credit card because I paid CASH for the boat rental and with the $100. deposit, I paid for the gas ?? an they gave me my change... that was supposed to be the end, an here we are *************************** is out $433.63 cent. because Beach Shack Rentals charged my account needlessly Now they need to return/credit my credit card the $433.63...

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