We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Real Estate Rentals

Arizona Living Rentals & Property Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate Rentals.

Complaints

This profile includes complaints for Arizona Living Rentals & Property Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Arizona Living Rentals & Property Management, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ********** moved into a slum unit in Feb 2023. We documented the mosquito that were painted over & everything in between. Upon our move out date we hired a professional company to clean the floors & a cleaning crew to clean the unit totaling in $530. As I am pregnant & needed help with the cleaning. The unit looked better when we moved out than when we moved in. The landlord held an additional cleaning fee of $400 & a maintenance charge totaling in $121.29 from our deposit. The maintenance fee included an air filter, drip pans (which were black upon move in), & light bulbs (which were almost all burnt out upon move in). We paid monthly for air filters which almost never delivered. Come Feb 28 we handed our keys in. The landlord states we werent scheduled a delivery for air filters until after our move out date & that is why we were charge twice for the air filter. When air filters were sent out we always received them on or around the 5th of the month- we never received one for Feb. We returned our keys one days shy of March 1st & no filter was delivered. She provided an invoice for the cleaning lady but refused to give us the company name or number of said cleaning lady. The said invoice makes no sense, as it has two different totals. No where in our lease does it state they were aloud to withhold a cleaning fee upon move out. Both bathrooms showers had hard water scum build up that was present upon move in & was impossible for us or the move out cleaning crew to get completely out & this is her reasoning for hiring her cleaning crew. Mind you this unit was built in 1975 & clearly never updated. We contacted our unit neighbor who is retired & works out in his garage everyday asking about said cleaning crew the landlord hired. His response what that there was never a cleaning crew present from the time that we moved out till the time that the new tenant moved in which was an 8 day window. We believe the landlord falsified an invoice regarding a cleaning crew.

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am on disability and pay **** a month for rent. That includes a rental package. The rental package has a 1 time late fee forgiveness of up to $50. I get paid on the 3rd, the property manager and rental company know this and have known for awhile. I paid rent this month, they weren't in the office and asked me to drop it in the mail chute. I asked for a copy when they were back in office and they charged me a $10 late fee. I had my level 3 autistic daughter with me, and I tried to explain that it was established since I started renting I pay rent on the 3rd, and that I didn't get my bimonthly air filters included in the rental package for 4 months, and had to buy a filter to prevent ac issues with my own money and never got reimbursed for anything. My property manager said in front of my daughter while I was trying to hold back tears that as a business she doesn't care about my personal problems. Another lady (manager I think, she was very nice) offered to amend the lease to the 5th, shook on it in front of property manager because it was something, and property manager said she'd have to check with her broker about everything else and brushed us out, and has yet to text me or call me concerning any of this. Still very upset got back in my car and started having severe heart palpitations, almost went to the ** over it. There was no reason to treat us that way. I'm scared for my family's safety and well being because this coming Monday the property manager is supposed to do an inspection and I've taken very good care of the property but fear she will try to deny our renewal for anything she can no matter how small. I have proof of everything I've claimed and can confirm both the price of the air filter I had to buy myself ($14.98) as well as the monthly charges for the filter subscription ($64 for the 4 months I didn't get my 2 filters). I have the document stating the late fee forgiveness inclusion in my package, property manager's name is *****************************.

    Arizona Living Rentals & Property Management, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.