Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used 2021 Conquest Gulfstream *********** Within 30 days of calling ***** to explain all the broken parts to my **. I asked them to fix 3 things which none of them were fixed. If fact after I left their business my mudflap was caught behind the tire which blew damaging the bottom if my **. They said because I backed up the ** on their property they werent responsible. They refused to help me with fixing the bottom of the ** telling me to make a claim against my insurance. I asked about my extended warranty wouldnt all this be covered they said they called Happy Camper and they told them none of it was covered. I paid $5879.00 for my extended warranty. They said that none of my problems were covered so I canceled my insurance. In that time I found out they never called my insurance company nor did they send the check to **************** for at least 6 weeks. So, though I found out that the items were covered under my extended warranty they lied to me. So, in between when they said I couldnt use the extended warranty the check was never sent till I emailed them. I was scammed, lied to, and didnt disclose broken items.

  Business Response

  Date: 08/31/2022

  To Whom it may concern,

  This customer had a blowout on her rear tire which she caused when she backed up over an orange cone on our lot which caused her mud flap to flip up onto her rear tire.  We instructed her to contact her insurance company to get that issue covered by her insurance company.  Damage caused to the ** would be an insurance issue, not a service contract issue.  Some of the problems she had could not be replicated upon inspection.  We offered to send a technician to her to fix an issue with the ** and she denied that offer.  This customer requested that we cancel her service contract and after the cancelation paperwork was submitted to service contract company, she expected the service contract to cover new issues that arose.  It typically takes 6-8 weeks for service contract cancelations to process.  Her refund was sent to her bank and she has been refunded.