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Business Profile

Spa

Innovative Health & Wellness Center LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Innovative Health & Wellness Center LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Innovative Health & Wellness Center LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/04/2022

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This year I am a new patient of Summer ******************** who provides BioTe hormone therapy. Previously my BioTe pellet provider was ********************************* in ***********, ** with whom I had complete success every 4 months. These hormone pellets are a custom blend and inserted into my hip or **** cheek.My first experience with Summer in ***** was perfect. I achieved the results I know to expect. My second time with her on September 3d achieved zero results. I informed her & asked if she gave me my dosage/formula that came from **************. She said she did & brought me back to insert booster pellets in my other **** cheek. Those were equally as ineffective as Sept 3d. A few days later I made an appointment with **************, drove 3 hours and paid $500 to have the BioTe pellets done correctly. I had the results I have come to expect in 4 days. I tried to reach Summer for a few weeks leaving 4 voicemails total. She called me back at 5:56am Friday, November 25th. A ridiculous hour, but she left a voicemail. I called back on ************* called me Friday Dec. 2nd. Again I asked why she didn't give me my usual ************* insisted she did. She certainly did not or I would have results then & would not be driving 3 hours to my prior Dr for treatment. ****** made a suggestion about "when I come in next..." I told her I have no confidence in her & will not be back. I also told Summer it is appropriate to refund the $350. She hung up on me during that sentence. I called back asking for a return call. She sent a certified letter saying she is discharging me as a patient. Laughable since I discharged her as a "physician" when she twice put bunk pellets into my body and I went back to **************. A refund for services not properly rendered would be nice, but I really don't care at this point. Her unprofessional practice with me has earned her this complaint with the hope she will not pull these shenanigans with another patient.

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