We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Spa

Innovative Health & Wellness Center LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

This profile includes complaints for Innovative Health & Wellness Center LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Innovative Health & Wellness Center LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This year I am a new patient of Summer ******************** who provides BioTe hormone therapy. Previously my BioTe pellet provider was ********************************* in ***********, ** with whom I had complete success every 4 months. These hormone pellets are a custom blend and inserted into my hip or **** cheek.My first experience with Summer in ***** was perfect. I achieved the results I know to expect. My second time with her on September 3d achieved zero results. I informed her & asked if she gave me my dosage/formula that came from **************. She said she did & brought me back to insert booster pellets in my other **** cheek. Those were equally as ineffective as Sept 3d. A few days later I made an appointment with **************, drove 3 hours and paid $500 to have the BioTe pellets done correctly. I had the results I have come to expect in 4 days. I tried to reach Summer for a few weeks leaving 4 voicemails total. She called me back at 5:56am Friday, November 25th. A ridiculous hour, but she left a voicemail. I called back on ************* called me Friday Dec. 2nd. Again I asked why she didn't give me my usual ************* insisted she did. She certainly did not or I would have results then & would not be driving 3 hours to my prior Dr for treatment. ****** made a suggestion about "when I come in next..." I told her I have no confidence in her & will not be back. I also told Summer it is appropriate to refund the $350. She hung up on me during that sentence. I called back asking for a return call. She sent a certified letter saying she is discharging me as a patient. Laughable since I discharged her as a "physician" when she twice put bunk pellets into my body and I went back to **************. A refund for services not properly rendered would be nice, but I really don't care at this point. Her unprofessional practice with me has earned her this complaint with the hope she will not pull these shenanigans with another patient.

    Innovative Health & Wellness Center LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.