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Arizona State Express Motor Vehicle & Driver License

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I went to Arizona State Express Title and Registration on 05/08/2023 because we moved back to ** from **. We wanted to get AZ driver's licenses and register our car in AZ. The transactions seemed to go smoothly; they told us that AZ had digital titles, so they kept our old one. They charged us ****** for all the transactions. My husband passed away 04/17/24 and I went back to Arizona State Express Title and Registration to have my husband taken off the title and my daughter put on. They told me that I needed to wait 30 days after my husband passed and that I should go to the actual *** to complete the transaction, but they didn't tell me why. My daughter called someone she knew that worked at a different 3rd party agency. She told my daughter that my car was NOT registered in AZ and that Express Title had titled the car in my husband's name only. We went to the *** on 05/22/24, the person that helped us said that it was true that my car wasn't registered, and my husband was the sole owner. She also said that I was charged a penalty fee of ****** from Express for not having my car registered in ** (it was registered in ** for 4 years). I was charged ****** for this transaction and it included doing a non -probate for the title to be in my name. I would like Express Title to reimburse the ****** that I paid *** and the ****** penalty fee that I paid Express.

  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The title to my late fathers vehicle was transferred to my mother. All the physical paperwork is correct, however the odometer reading was entered incorrectly into their system. Now I am stuck attempting to sell the vehicle without first retrieving the vehicle from the dealership (who currently has possession) and taking it for an inspection to resolve the matter, adding time and money. An organization who makes a data entry error should be able to resolve the issue. I don't understand how an organization can have no accountability. Why can't this simple matter be resolved.

Arizona State Express Motor Vehicle & Driver License is NOT a BBB Accredited Business.

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