Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kappa Air was sent out over 5 weeks ago and said the heating part of my heat and air was bad and needed to be ordered. I have now been calling and texting them everyday since then and they do not answer the phone, there answer machine does not allow anymore messages and they do not return text messages. First American home warranty has verified that the part has been ready to be picked up for over a month and they don't care. They will not pick it up and get this taken care of. The warranty company can not even get them to answer the phone for them. How can they stay in business with such horrible customer service. When I look at my claim they have it marked as "DONE".

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1st American my warranty company assigned Kappa Air on 8/20/23. On 8/24/23 they came to my house and stated they did not have the correct equipment to fix the leaking and I would need to reschedule and they could get me in immediately and at $89 additional cost I could get a flush. Kappa Air stated they could not get me in immediately and that the 89$ was a pricing mistake. They then said for 800$ of additional services, a scrap, a flush and a sensor to stop it from leaking next time they would come out. We went back and forth and I agreed to pay the 800$ additional fee for peace of mind for next time and was on the schedule. When an 1 1/2 after my window of **** came I asked if they were coming; my text answer "correct". Then i got a text oh "the correct was not for you pay me first before I schedule". I haven't had one thing done to satisfy my warranty obligations to get my air running without leaking; I have been mistakingly told several different things so to be blackmailed to pay or we won't come out is baffling. Kappa Air does not answer the phone; and barely responds to text. 1st American has called and escalated the issue and no response to date from Kappa Air. All I want is for my a/c to run, it is 114 degrees outside and 89 degrees inside. As a paying customer with 1st American ; the contract is to get my ac running again without it flooding. I am fully aware any upgrades at additional cost is my responsibility. Kappa Air has acted in bad faith, they are very disappointing, Their disregard to honor the contract to get the ac running by holding me hostage for 800$ is disgusting and I am disillusioned with their attempt at customer service. Their business practice of blackmail needs to be addressed.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Old Republic sent Kappa-Air LLC to check our AC unit at our residential property where we live. Their technician came casually, opened the unit on the side yard, immediately kept talking with his manager while troubleshooting (as if he doesn't know anything about HVAC repair), then left the unit open with couple of covers sitting on the ground with screws all over. He did not give me any written report or nothing with Kappa-Air LLC on it. He claimed that the report would be submitted to Old Republic same day. One week passed, no updates from either ********* or ORHP. When I reached out to **** at *********, his verbal conversations did not sound very professional, he texted me in objectionable language, also he denied to give me a written report. He just sent me his invoice to Old Republic. His statements were not matching with what Old Republic shared with me. Overall, a nightmare as a owner when we are supposed to trust LLC (license that must have qualifications and ethical standards). Kappa-Air LLC failed to show that they are a legit business in the valley. When I had some back and forth text messages (which I still have a copy of), he was getting impatient and said he did not want to service. Oh hello, it's a SCAM and UTTERLY UNPROFESSIONAL business that I would never hire or allow to our property. Kindly investigate and take actions for whatever disciplinary actions they deserve against their poor services. Hopefully, this will help other customers in the valley and save them from the clutch of this SCAM. Thank you.

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first experience with Kappa Air was on 8/28/22. My HVAC was getting weaker and not cooling the house down to specification. It was the first of three calls where they simply charged the $75 trade call fee and did nothing else. Finally, when they came out on 10/13, the technician diagnosed the failed compressor. I was told that my home warranty company would require me to clean the coils and proceeded to charge me $125 for this service. The new part was ordered and set to be installed on 12/14. No one ever came and I received no follow up phone call. I reached out after the holidays and was told (via text - no one answers the phone at that company) that the part was cancelled by the home warranty company. Upon calling the home warranty company, I was informed that in fact, the technician from Kappa Air failed to pick up the part and that is the reason why the order and subsequent repair were cancelled. The brutal ******* heat is right around the corner and I do not have a working HVAC unit thanks to this company - very unprofessional indeed.