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Business Profile

Cannabis

Jars Cannabis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an online pickup order from Jars Cannabis at their ************ ******* location and was provided a final receipt including sales tax. Upon arriving at the store they refused to honor the order and I was forced to pay a higher price upon arrival. I have never been asked to do that before. I find it absolutely unacceptable that as a cash only business, they advertise one price, provide a final receipt and then extort for more money upon arrival. The manager even asked me if I could provide the sale price page as they were "unable to pull it up in there system due to technical issues."I have attached the sale price page and my final receipt. I wouldn't normally use the BBB for such an issue but the company doesn't have an option to seek recourse directly and the website as described by the on site employees "Never works and is never right." Please help me remediate this issue to prevent other Phoenicians from being taken advantage of by this company.

  • Initial Complaint

    Date:06/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    false advertiseing they say spend a ****** in there and and get a free 1/8 but its actually ****** to get the free 1/8

Jars Cannabis is NOT a BBB Accredited Business.

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