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Business Profile

Cooking Utensils

Cooking and Canning Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cooking Utensils.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Left several phone messages and email Did call and leave message. Ring sent is ****** small for my ************ *********. Did try soaking gasket in hot water. Could you please ensure sending correct gasket.Thanks,Bill ************ **********-Thur ************ Email to <*********************************************************>Have sent several emails and left phone messages.As of this email, you have not returned email nor phone calls.If we have not heard back by November 11th will start by contacting Better Business Bureau.You did send unusable ring and want to resolve issue.Thanks Bill ************ **********-Thur ************ ====================This email is to confirm the receipt of your recent order from Cooking and Canning Co.You can always find out the current status of your order by going to https://order.store.yahoo.net/OS/stat?yhst-12036282954671+153352+01e3cca45ca45410221d Date Fri Oct 21 04:45:21 PDT 2022 Ship to ************* ******************************************************************************************************************************** ********** Bill to Same ****** *********************** (emailed)Via Ground Payment MasterCard Name Code Qty Each Options -----------------------------------------------------------Sealing Ring Mac ******** m16 1 ***** ***************** Subtotal ***** Shipping **** Tax **** Total *****

  • Initial Complaint

    Date:11/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with the company in July. Company charged my credit card but has never deliverd items. Company is not answering or returning my calls. They are not responding to emails.

  • Initial Complaint

    Date:11/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 25,2022 I placed an order with pressurecooker-canner.com totaling $47.93. On Sept 2, 2022, they replied via email that the items were not in stock but would be sent when available. I had not received anything by September 25th, so cancelled the order and requested a refund. This is Nov 8, ************************************** received a refund. Apparently this website is a scam, not a legitimate business.

  • Initial Complaint

    Date:10/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent multiple emails and left multiple messages, no one has contacted me. I would like a full refund for the items that I ordered and have not received. You can see the details on the documents I uploaded.

  • Initial Complaint

    Date:10/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an online order with vendor on 9/04/22. I've requested updates to the order multiple times via email and phone. Never received status update after multiple requests. Two weeks ago I requested a refund via email and voicemail. Never received a response to either.

  • Initial Complaint

    Date:10/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered part for pressure cooker (all American canner weight model 88) on 9/11/22 charged on credit card on 9/11/22 for $33.90 Did not receive part Contacted company by telephone 9/16/22 - voicemail - no response Contacted company by email 9/28/22 - auto generated response - no followup contact by vendor Contacted company by email 10/8/22 - no response Contacted company by email 10/14/22 - no response reported to Credit Card company 10/14/22

  • Initial Complaint

    Date:10/10/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered part. Immediately got email saying it was back ordered and should receive in about 2 weeks. That came but no part. Emailed them several times and only one response saying basically same thing. They charged my credit card immediately also. Knowing there was no part to fill order. The emails I sent told them I wanted a refund.Emailed them again after almost 2 months telling them I wanted a refund and I was turning them over to BBB. They are apparently a scam company as I don't seem to be the only one with this problem.This order was made 7/22/2022.

  • Initial Complaint

    Date:09/16/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order, never received. Company will not respond to emails or phone calls after numerous attempts. Had to file dispute thru bank. Company is fraudulent!

Cooking and Canning Company is NOT a BBB Accredited Business.

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