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Business Profile

Counseling

SAGE Counseling Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for SAGE Counseling Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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SAGE Counseling Inc has 13 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So this company has a lot of problems. Firstly the management refuses to speak with you or return the call. Secondly when you call them, youre on hold for 20 minutes half an hour 45 minutes. I just hangup. I dont even bother to wait longer than 45 minutes because were all busy and we dont have time to do that. But heres the real problem. I have a court ordered counseling so I have to bylaw speak to these people or else I go to jail and they sure have the situation going on here because theyhave a contract in the state of *******. Theyre the only ones to do this so theyre making money whether you ever talk to him or not and Im just absolutely flabbergasted and furious over these people not returning your phone call not answering the phone if theyre that busy, then they need to hire someone to the phone. This is ridiculous and not a way to run a business I mean are they seriously that busy that they cant answer the phone after 45 minutes? Thatsa poor poor way to run a business. They need to hire someone to answer the phone then management needs to return your phone calls. What am I supposed to do now I want an apology and I wanna call from a manager.

      Business Response

      Date: 03/12/2025

      Hello, and thank you for your feedback regarding SAGE Counseling's practices. We were able to successfully connect with you on 03/11/2025 and provided answer and solution to your questions. If you have additional needs or requests, we encourage you to reach out to ******* ****, or through our admissions line at **************, or by email at ******************************** Thank you!

    • Initial Complaint

      Date:09/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been using their service due to a court order. I have been trying to get my last class finished for the last 2 weeks. They assigned a case manager but they never seem to return my calls, although, today(9/28/2023) I finally did get a call back, only for her to talk over me, tell me she hated her job and wanted to quit and when was asked not to talk over me, she hung up. I have already done 9 out of 10 of the required classes. I have reached out to them and they don't seem to have any intention to solve my issue in a timely manner. I was actually told that my classes would more that likely be cancelled again. They have show no professionalism and according to their own employee, I am not the only one complaining. Their reviews are currently at 1.7 stars on ******* I did not know who else to turn to so I thought I would file with the BBB. To the person reading this, thank you for your time.

    • Initial Complaint

      Date:03/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Family court instructed me to have an evaluation from this company, first issue, it took over a month for them to even get back to me, their first question when I finally did was if I had ******* ACCCHS free insurance, when I said no, the woman basically said we can't help you and hung up. The second person I interacted with asked for documentation from court that I do not have as I am not a parolee, then she proceeded to hang up on me. I finally got ahold of a supervisor and explained my situation, and explained that just because I'm not on free insurance, doesn't mean I cannot pay for services you just cannot milk to state insurance. She finally looked into my situation again (mind you this is already weeks into trying to schedule this) and then tells me they have no availability for weeks, keep in mind, every minute they waste is time I do not get with my children and my case is also no a time limit with court or I have to refile. I am told it will be $240 for an intake that will take two-three hours. This "therapist" virtually calls me, and the first questions out of her mouth are what is my income, and when I mention making six figures a year, suddenly this intake goes from being several hours that I paid for, to less than 45 minutes, she did not take any of my documentation into consideration at all, I have already completed years of therapy on my own, and have been sober for over a year, and instead I am being seen as a paycheck, and assigned 10 weeks of alcohol therapy. I have asked repeatedly for an explanation for findings, and a refund for the several hours I have paid for for the intake I wasn't even given and have been completely ignored by this company. But yet the billing department answers on the first ring eager to take my money for the group therapy I was assigned without even being asked when works for me, so now I have to miss work to go, because no one will answer, I want the Family court aware of what a scam this place is.

    SAGE Counseling Inc is BBB Accredited.

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