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Business Profile

Custom Knives

Cutting Edge Wholesale, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late winter 2021/early 2022, I purchased a knife made by The Cutting Edge, in ****, ** at a local knife/gun show. It is a black, serrated, retractable pocketknife and for several months it worked very well. Then one day while I was cutting a piece of string, the knife spring mechanism jammed. The knife will no longer pop out of its housing and cannot be used :(Fortunately, The Cutting Edge, offers a written guarantee that came with the knife that they would provide repairs or all damaged items provided that they were being used reasonably (i.e. as a knife, not as a screwdriver) which my use falls under.I followed the recommendations of The Cutting Edge, and mailed the knife from my home in **** to ******* along with my cellphone #, email and description of the problem ~May-June 2022. I have called their store *************) and they are in possession of the knife; it is awaiting repairs. The problem is that after ~6 months, the knife has not been repaired and remains in their store. They have been having issues with A) the machine they use to fix these knives being broken/misplaced B) big backlogs of multiple knives to fix and C) they're in the process of moving a large amount of inventory from one location to another, etc etc.I've called the shop at least a dozen times over the past 6 months. During those 6 months, they have not repaired my knife, and they will not send it back either. The boss who's in charge of the repairs cannot be reached.At this point, I just want my property back, even if *not repaired*, that's still OK. I just want my property returned to me and I'll take it to someone local who is more willing and able to fix it. I sympathize with how busy they are, honestly I do :( But The Cutting Edge has been sitting on what's mine for 6 months and I want it returned, EVEN IF it's not actually fixed.- *******************

Cutting Edge Wholesale, LLC is NOT a BBB Accredited Business.

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