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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Aspen Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aspen Dental has 8 locations, listed below.

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/19/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10-18-2024 at the request of Aspen Dental I returned my lower partial dentures that I was having issues with. They were returned to *************************** Aspen Dental office manager at the ******** location. Aspen Dental keeps insisting that they have provided my insurance Delta Dental a refund back on 12/20/2023. However, As of today, 04-19-2024 Delta Dental haven't received the refund despite numerous calls.This refund that has not yet been received by Delta Dental is causing issues regarding payment to my current dentist, *****************************. I really need your assistance to resolve this issues, please. I'd be very grateful for your time.

      Business Response

      Date: 04/21/2024

      Hello, I am so sorry for your negative experience. I am having trouble locating your Aspen Dental account with the phone number and name you provided. Do you have your account number? If not, please provide your date of birth, and a phone number or email address that is associated with your Aspen Dental account so I can better assist you. Thank you so much!

      Customer Answer

      Date: 04/22/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************************

       

      Customer Answer

      Date: 04/23/2024

      Good Morning:

       

      This is in response to Aspen Dental asking for more information regarding my account. Following are my information:

       

      Name: *******************************

      Phone: ************ (Cell)

      DOB: 08-29-1952

      Account #: ***********

       

      In addition, just wanted to correct the typo error on the date. It should be 10-18-2023 and not 10-18-2024.

       

      Thank you for responding so quickly and very grateful for your time.

       

      Sincerely,

       

      *******************************

      ************-Home

      ************-Cell

    • Initial Complaint

      Date:03/25/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an aspen dental client in ******* and have been working in ******* the past year. I called the ******** clinic to replace a filling that came out. They claimed they couldnt find my records but they could find my account and they would have to perform a ****************** and care plan before I could be seen for my filling that came out. I called my clinic in ******* and they sent me the files. I called them after all that effort and they found my files. Now they changed their spiel to say they still had to re do all the screening and charge me all over again. What I learned is they were trying to scam me into paying for the screening services all over no matter if I provided them with records or not. They want to scam people into paying for their screening services or using up their insurance allowance despite them having the required records.

      Business Response

      Date: 03/26/2024

      Hello, I am so sorry for your negative experience. I am having trouble locating your Aspen Dental account with the phone number and name you provided. Do you have your account number? If not, please provide your date of birth, and a phone number or email address that is associated with your Aspen Dental account so I can better assist you. Thank you so much!

    • Initial Complaint

      Date:02/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      aspen dental on ************************************************ billed ** over ****** of antibiotics put in my husbands mouth that he was not advised of nor was covered by delta dental insurance. this is an abuse of elderly and is unacceptable- we refuse to pay for this and want them reported.

      Business Response

      Date: 03/01/2023

      The patient will need to submit the complaint directly, with their information before this can be reviewed further. 

    Aspen Dental is NOT a BBB Accredited Business.

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