Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Event Center

Kids Empire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    location, ********************************************* On Friday, January 6, 2023 at approx 4:17pm. I paid for my 4 children to get into facility, $80.54. I dealt with 2 of your employees, one by the name: ********************** (manager) and the second one was a cashier. After entering into the gates i took my children in and came back to inform your employee (cashier) that i needed to get baby inside also. She said no that i would not be able to leave. Manager- ******* then came out and informed no I could not go out and if i did then i would have to take my children and leave. I informed i just paid and entered in but if that was the case then i would gladly leave. I asked manager- ******* for a refund since i wouldn't be staying. She said no she wouldn't help me. I asked to speak with her manager she said, i am the manager and I have no boss, no one will help you, then laughed. After getting no help from either employee and i exited to get my baby. Immediately i came back with my baby i asked to be let back in to where my children were playing. Again both rude employees laughed, said no you cannot come back in. I said please let me in my children are inside, but they refused and laughed again. So i entered facility again without help. I went inside, sat down and stayed to myself. Shortly after your two employees had called the police. An officer entered in to talk to me, informed i did nothing wrong and apologized for how i had been treated, said this was just a very immature situation. He informed that your 2 employees forced me to leave for reason i have no idea and nor did he. without question i got up with my 5 children as they were extremely upset and crying and we left. I was humiliated this was the most unprofessional situation I have experienced. I understand you hire younger aged employees but for them to be rude, no help, unprofessional. I was bullied and laughed at when i needed help. Such immaturity, horrible experience that has impacted mine and my children's lives.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.