Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged $30 thru 03/25/25 and after ****** threatened closing my mailbox, with making it difficult to show second form of ID accepted by The **** and after I furnished my voter registration. Everything should have been OK, and let me receive my mail, and simply thank me and apologize for all this craziness over trying to prove my ID as a citizen of The ************************. But no then ****** and the owner, decided to retaliate after she threatened to close my mailbox, the previous day. Now how am I supposed to receive my mail, which I am entitled to. They both are denying any wrong doing, on how unprofessional they have been, stressing me out, more than I should have been.

  Business Response

  Date: 03/06/2025

  Hello BBB,

  My name is Shankar, I am the owner of this store.

  Thank you for bringing this to our notice. I am proud to say that we provide excellent service to all our customers including ***** *******.

  We rent mailboxes to all customers where mails are delivered by **************************** (****) and packages are delivered by ******, **** *****, ***, ****, etc.

  **** has put in a requirement for all mailbox holders to provide 2 forms of IDs to be uploaded into **** website. ID requirements are specific to certain type of IDs such as Drivers License, US Passport, Voters card, ************************** Title, etc. *** Stores have to comply with this requirement legally to receive mails for their customer.

  Customer ***** does not want to comply with this requirement initially and was yelling at all of my staff members in front of other customers and also yelled at me once stating that she will not give any ID because she is a US citizen. 

  ***** came back again and  slammed a piece of paper on the counter yelling how this was her 2nd form of ID and the manager started to ask a question in which she was cutoff and told "you better look at my ID before you speak" She continued to yell and curse at the manager.

  This type of behavior is unacceptable from anyone so we decided to terminate her account as it is already stated in the mail service agreement in section 3 and 10  that ***** signed that allows termination at cause.

  ***** was expecting some important mail, I personally spoke to her and agreed to provide the mail that she is looking for whenever she comes in and we have been doing that.

  I hope this explains everything that has happened. Please let me know if there is any additional questions or clarifications needed.

   

  Regards

  Shankar