We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

ServiceMaster Restoration by Cadiente
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2023, ServiceMaster Restoration performed restoration work related to water damage in home located at *****************************************. On or about August 30, 2023 they you returned my furniture and other items which they had stored while my basement was being restored. When they unpacked the furniture, they found one of the glass doors to my television cabinet was broken so they took the glass door that was not broken to be able to match a replacement of the broken glass door. To date, ServiceMaster has not returned either of the two doors.I have called on several occasions to request the glass doors be returned. I have been ignored. Below is a list of my attempts to have my doors returned.April 2, 2024: Talked with individual who stated she was going to have someone contact me. Nobody contacted me.May 1, 2024: Called and left a message. Call never returned.May 15, 2024: ******************** representative called ServiceMaster and was told someone would be in contact with me. No one contacted me.June 10, 2024: Called, talked with individual who agreed to have someone look into it. June 10, 2024: Received message from ******* that she needed some information.June 16, 2024: Finally able to reach *******. She stated she would get back to me in about 20 minutes. It has been more than a month and I have not heard back. This is not acceptable. It has been nearly eleven (11) months since the company took the glass door to have it replaced. I would kindly request they return and install the glass doors on the cabinet as soon as possible.

    Business Response

    Date: 09/19/2024

    Dear Better Business Bureau,

     

    We acknowledge the complaint filed by Mr. ****** ******** regarding the missing glass doors for his television cabinet. We sincerely apologize for the delays and the inconvenience caused during this process.

    As of 9/18/24 we have been in direct communication with Mr. ******** and have offered several options to resolve the matter, including:

    Replacing the entire cabinet,
    Replacing the broken glass,
    Replacing both glass doors.
     

    Mr. ******** has expressed understanding and has chosen to take some time to review these options. We are currently awaiting his decision and are prepared to move forward as soon as we receive his preference.

    We take customer satisfaction seriously and are committed to resolving this issue swiftly once we hear back from Mr. ********* Thank you for your assistance in mediating this matter, and we will continue to follow up until the issue is fully resolved.

     

    Sincerely,

     


    ****** Cadiente
    President
    Cadiente Construction 
    ServiceMaster Restoration by Cadiente 

ServiceMaster Restoration by Cadiente is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.