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Business Profile

Gift Baskets

Edible Arrangements #1316

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the birthday wishtini arrangement in which product description says its not a martini its sweeter, martini glass shaped container is made of plastic, color may vary from shown. The arrangement supposed to contain a variety of fruits along with 8 strawberries and 8 pineapple stars. I opted to have 9 pineapple stars added for additional monies. I paid a total of $123.34 for this order. The order was for my mothers 73rd birthday and I was embarrassed when she sent me the picture. It showed ** in a small tin can that looked like a child made it. The fruit arrangement looked nothing like the picture online and was not in a martini glass. There was a total of 3 strawberries in it and only 6 pineapple. I called the store and spoke to an employee who was going back and forth with her manager and told me sorry and I can come pick up some chocolate covered strawberries. I told I wanted a refund because I did not get what I ordered. She finally had the manager call me back and she was very rude. Said that she inspected the arrangement and she thought it was fine. When I asked her for the corporate number she hung up on me.

Edible Arrangements #1316 is NOT a BBB Accredited Business.

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