Complaints

This profile includes complaints for Banner Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Banner Health

  525 W Brown Rd Mesa, AZ 85201

• 

  Banner Health

  1111 E. McDowell Phoenix, AZ 85006

• 

  Banner Health

  6644 E. Baywood Avenue Mesa, AZ 85206

• 

  Banner Health

  PO Box 2978 Phoenix, AZ 85062-2978

• 

  Banner Health

  13640 N. Plaza Del Rio Blvd. Peoria, AZ 85381

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed for services for my son, *****************************, after being told several times by Banner Employees that he had coverage in place through AHCCS (which does not charge for visits). All interactions are referenced in detail below. For Reference, my Account Number is: *********** 6/**/2023, my son, *****************************, was scheduled to go in and see *********************************** for breathing issues. When I called in to schedule the appointment several days before, I asked to confirm coverage for his appointment as I had received conflicting information from AHCCS. The gal on the phone looked up the insurance and confirmed coverage in place. When I got into the office, I asked at the Front Desk at Banner Aspera, upon Check In if they also still show coverage in place. The gal at the front was new, and asked another tenured rep to verify with her. They both confirmed that in their system it showed no term date, and therefore was still in place. We proceeded to see the doctor. When we came out of the appointment, the front desk area was completely empty, lights were turned low, and nobody was to be found. I waited a few minutes to give them my paperwork from the doctor, but nobody appeared. I called out, hello? Is there anyone here to check us out?nothing. So, I left my paper on the desk and left. Less than a month later, I get a bill in the mail for $175.70. I thought this was a mistake and disregarded, as I did MY due diligence and confirmed coverage several times before being seen. I got another bill. I decided to call and follow up on this8/23/2023 @ 10:40am (AZ time): Called ************ and spoke with Money. She said the claim was submitted as Self Pay, but she saw that he was STILL INSURED. ***** told me that she was re-submitting the bill to insurance for payment. Againtold my son was STILL INSURED! I asked how long this would take and she replied ***** days to process, but not to worry as he was still insured and it should work itself out.10/25/2023 @ 1:44pm (AZ time): Called ************ and spoke with a representative in Banner Billing, as I got another bill with a Statement Date of 10/05/2023. I explained what ***** previously told me, and she said that I needed to speak with Central Billing, and transferred me over. They picked up, then hung up on me.11/7/2023 @ 2:23pm (AZ time): Called ************ and spoke w/ Alexandria in Central Billing, as they said that my account was sent out to Collections!!! I explained everything to her, and she empathized, but said that the only way to prevent a ding on my credit was to pay it. So, I paid it in full, $175.70. A couple weeks later I got a bill from Collections and a rather abrupt call asking for money. I told them to talk to you guys, I already paid, and to confirm. She said they dont confirm.In all, I really dont appreciate your representatives giving absolutely false information, and causing me stress around something I was told he was covered for. I would like you to investigate, pull calls and review them (as I know theyre recorded), and see that you guys are WRONG! I would really appreciate your company eating this bill, and refunding me for the false information that you provided on a number of times.

  Business Response

  Date: 02/16/2024

  The insurance company makes the final determination as to whether they will pay or not. This is not a decision made by Banner.
  Additionally, it is ************** responsibility to know the limitations of their insurance coverage.
  While Banner can check an insurance companys website to see if the patient has a policy, this does not guarantee a payment by the insurance.
  The complainants concerns were escalated to management and the recording of the scheduling call was reviewed.
  During the conversation, the complainant was asked if her insurance was still valid. She responded:
  I dont know. To be honest with you, I got something in the mail that said it was discontinuing and then I got something else that said that its going to run out soon and to continue it, I need to get ahold of them. So, I dont know if his is still in place or if it has expired.
  The complainant acknowledged having received two letters from her insurance - advising that her coverage was ending and that she needed to take action to continue coverage. It was her responsibility to take the steps necessary to ensure that the coverage was in place.
  Banner applied a 30% self-pay discount to the guarantors account. She paid the remaining $175.70 leaving a zero balance. Banner is not able to offer any further adjustment to the account.
  
  ********************** will provide education to the scheduling representatives to advise patients/guarantors that if they are unsure of their coverage they would need to contact their insurance to verify.

• Initial Complaint

  Date:02/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm simply trying to find out if Banner requires appointments for pre-employment drug screens. When you call the Occ Health Clinic in ******************* no one answers. When you call the contact ** number they don't know and transfer to a department not needed, radiology. Please contact ******************* Banner Occ Health and schedule me an appointment if required. If not, tell me the hours they do pre-employment drug screening. We have snow coming in and I have to walk there.

  Business Response

  Date: 02/09/2024

  You should be hearing from someone in the next business day or two.

   

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from Banner Del E **** Medical Center when I gave birth to my son in December of 2023. Immediately, I noticed "phantom charges." The first item I had noticed that was not supposed to be charged to me I brought up to a representative from their billing department on the phone. First off, the rep. was making up reasons why I would be charged that amount. He told me, "oh that was for the nurse you had... or actually that's the Dr. that helped deliver your baby." I knew this was not the case since I had to pay separately for services from the Dr. who helped deliver my baby already... This was a big red flag that the billing department was practicing unfair medical billing. I then asked him why I was being charged for ******** services when I had a completely natural birth with no pain medications what so ever, before or after delivering my baby. However, I am being charged on my bill for 7 services under pharmacy. These charges do not apply to me. The hospital rep. continued to relay false reasons as to why I would be charged from pharmacy, disregarding the fact that I gave birth naturally, and did not use any medications for pain management during my stay at the hospital. Not even a single ibuprofen. I am appalled at the unethical billing practices that are being performed here. It makes me wonder how many people they are committing this type of fraud to. I also went onto the hospital's website to search the services on my bill under the hospital price transparency pages & could not find a handful of codes that were applied to my bill. I would appreciate my bill to be looked over & taken care of. Any reasonable human would not pay a hospital that practices unethical billing. I am looking into the appropriate people/departments to report unethical billing practices performed by this hospital. This is a serious issue & should not be taken lightly.

  Business Response

  Date: 02/15/2024

  The patients account was escalated for review by a nurse-auditor. She reviewed the medical records for the disputed charges.
  It was determined that all but one of the disputed charges were supported by documentation in the medical records. The charge for Oxytocin/<=10U 30U/500ML was originally billed as a quantity of six when a quantity of three was supported in the documentation. The necessary corrections were submitted and a corrected claim will be sent to the patients insurance.
  The patient can obtain a copy of her medical records by calling the Medical ****************** of Banner *************** at ************.   

  Customer Answer

  Date: 02/15/2024

  This is not correct. I didnt take one drug or any source of pain medication during my hospital stay. I was offered oxytocin after I gave birth and I said that I didnt want it. I had two witnesses in the room with me. I can have the Dr. who helped deliver my baby confirm this. I was also offered ibuprofen after giving birth and rejected that because I didnt need pain relief and I didnt want to take medication while breast feeding. I never received Benzo-Levmenth either, or Lanonlin, or witch *****. This is considered billing fraud. These charges need to be taken off. I will not be paying for items/pain medications I didnt receive.

  Business Response

  Date: 02/20/2024

  Banners billing department cannot remove charges that are supported in the medical records. The account was sent to a nurse-auditor for review. Other than the quantity of Oxytocin/<=10U 30U/500ML - referenced in our previous response to the BBB - the charges on the patients bill are supported by the medical documentation. The patient can contact the Medical ****************** at *************** - at ************ - to explore her options for requesting changes to the medical records.  

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was denied services because staff at the location discriminated against me for not being ambulatory and because I'm confined to a manual wheelchair due to me being disabled.

  Business Response

  Date: 01/31/2024

  Thank you for sharing her experience while visiting one of our facilities.  

  Please reach out to Banner Health's ADA ********** if you wish to have your experience reviewed and investigated.  Your request would need to be in writing and submitted to *****************************************.

  thank you

  Banner Health

  Customer Answer

  Date: 01/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:01/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern,This is a complaint regarding patient account data requests being ignored willfully, at Banner Health Corporation. In July 2023, I received a signed court order request that my full legal name be changed from "*************************************" to "***********************" (first, middle, and last respectively). Prior to this change, I had signed up for a Banner Health Patient Account with the following email address in my old name **************************** After the name change was completed and Banner was notified of the change at a Banner *********** Clinic, where they stated they updated my patient record to my new name, I attempted to change the email address of the Banner Health account I had already. Banner stated, that I had to sign up for a new account. I decided to do so, as email addresses named after my old identity were discouraged to be used further for future business/legal purposes. I created a new account under the email ********************** and had access to my data.However, I am unable to delete my Banner Health user account under the *************************** email. I have attempted to write to Banner Health customer service through the "Contact Us" page and provided my contact information, multiple times for 5 months. Banner has taken no attempt to write me back and address the concern. The purpose of this complaint to request in writing to Banner Health (again), that my patient account under *************************** be deleted. Having an account with an email address that is not routinely monitored (because of the name change) leads to cybersecurity/privacy concerns, and creates multiple backdoors through which bad actors can steal my health information. Banner's lack of willingness to address this concerning data privacy matter is disappointing. Future litigation may be taken if Banner continues to not act or ignore patient messages (or take action through the US Department of Health and ***** Services for HIPPA review)

  Business Response

  Date: 01/26/2024

  The patient's complaint was forwarded to management in Banner's ************************** A manager called the patient and left a voicemail message - requesting a callback to discuss the patient's concerns.

  Customer Answer

  Date: 01/26/2024

  
  Better Business Bureau:
  
  I can confirm I have spoken with a member of the Banner Health Corporate team, and received verbal confirmation from a *************************** that my complaint has been serviced. ****************** stated that the Banner Health Patient Portal account in question that was a duplicate, was deleted per my request. I had logged into my already existing Banner Health account per ********************** request to verify the request was completed, and data for my existing account was in tact as expected.

  Given all aspects of the complaint have been serviced, I am writing to the Better Business Bureau to confirm that I am satisfied with the resolution offered by ****************** and Banner Health Corporation. This complaint can now be closed. Thank you.

  
  Regards,
  
  ***************
  
   

  
  

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a bill of around $16,500 from banner health from having my baby in August of 2023. We were originally told that we can do a 24mo term, but we decided to set that up and apply for their financial aide. Once we were rejected by financial aide, we called to make the 24mo payment plan (that we really cant afford). We were advised that we only have a 6mo or 12mo term available. A 12month term is around $1375 a month and we simply cant afford that amount on a monthly basis. We were told to apply for ***** (a line of credit) and if we're approved, we can THEN get the 24mo term. We told them that we were already offered a 24mo term, but we were gaslighted and told that can't be because it's their protocol to ONLY provide 12mo terms **** I asked why this is different, I was told that I couldn't have been told that and that it would be against policy and that I've already been told this before.. I ended up applying and getting approved only to find out it's a 10k limit. 10k divided by 24 months was around $420... Still leaves me with a remaining $6500 to do a 12mo plan with banner with is around $545.... So still I would have to pay around $1k per month. They don't provide any further options. I ended up going online to the billing portal and guess what? There was a 24mo term available!!! They caused so much extra stress to me by pushing and pushing to break us financially AND costed me a pull to my credit by telling me I HAD to apply to *****.Side note- weeks PRIOR to having my baby I got a call casually REQUIRING me to pay half of the estimated cost upfront prior to hospital arrival.

  Business Response

  Date: 01/19/2024

  A review of the patients financial assistance application shows that they are over-income for a reduction of charges.
  Banner reps can offer a 12-month payment plan to patients who need more time to pay their balances. ***** is also offered - to assist patients with managing their bill. In some circumstances, management can approve a 24-month payment plan.
  The patient is currently set up on a 24-month payment plan with Banner 
  (24 x $677.33).

  Customer Answer

  Date: 01/19/2024

  Yes, the problem is that you offered a resolution that is still not a reasonable monthly payment and provided no further options.

   

  The other problem is that we were originally offered a 24mo term by banner on the phone, then when we called 1/18/24 we were told that we were never offered that and that they cant do anything more than 12mo term, yet when I went on the billing portal, I DID have a 24mo option available (that I set myself up on) Which means that your billing representatives were deceitful in their billing practices. Not providing options that were obviously available to me (otherwise wouldnt be listed as an option to chose in my billing portal). The representative tried to pressure me into paying over $1000 per month AND made me apply to ***** to get a 24month term that was ALREADY offered to me. 

  Business Response

  Date: 01/22/2024

  Billing reps should only be offering 12-month payment plans to patients. In some circumstances, management can approve 24-month payment plans. The patients account has been forwarded to management to review and ******* who offered 24-months will be coached on the proper monthly-payment-plan process.
  Concerning the website giving an option for 24-months: Banner will look at the site for potential corrections so that it is consistent with the monthly-payment-plans that we offer to all our patients. We appreciate the patient bringing this to our attention.
  The patient is receiving the maximum number of payments offered by Banner. She was offered ***** which she signed up for. The patient was also advised of Banners Financial Assistance Program which she applied for. The patient did not qualify as they were over-income. We have no further options available to reduce the patients monthly payments. 

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/18/23 saw ***********************. Paid $169 at time of visit. Was billed for $276.68 for *** Code ***** OFFICE O/P NEW MOD ***** MIN. I was in the exam room for no more than 30 minutes. The time I spent with the doctor was no more than 20 minutes. Your billing pricing does not match your service level. 7/25/23 saw ******************************************. Paid $80 at time of visit. Was billed for $181.92 for *** Code ***** OFFICE O/P NEW LOW ***** MIN. I was in the exam room no more than ********************************************** was 10 minutes. Your billing pricing does not match your service level.Based on you Direct Pay Pricing chart, sufficient payments have been made for the above services (or lack thereof) I received.I have seen other neurologists and have paid $97 for a visit and received much more care and information than your Banner Health doctors. Please consider a write-off of $107.68 for the services I did not receive from ***********************, and $101.92 for services I did not receive from ******************************************; and we can call it even. As for the following overcharge from Banner Imaging, I would like you to send me an updated invoice with the correct total charge of $549.89. On 6/3/23 I received several imaging tests: *** Code ***** was the code I was told by the Scheduling Lead, ******. She stated the cerebral/carotid **A was one exam and the *** Code ***** is a combination code and it is treated as one procedure. Yet, I was billed for an extra *** code of *****. The pricing on the **s for cervical, thoracic, and lumbar spine appear to be accurate ($343.77). However, the ** Angiography for combination code ***** cerebral/carotid should only be $206.12.

  Business Response

  Date: 01/18/2024

  The patients concerns were escalated to management in Banners ****************** After review, it was determined that the coding was appropriate for the service provided. Coding can be based off the time spent with the patient or on the medical decision making.
  For an account to be coded based on time, a specific statement from the physician about time is required. If there is no specific documentation of time, the coding will be based on medical decision making.
  Neither **************** nor ************ documented time in the office note. The coding was based in these cases on the medical decision making. Subsequently, the records support the coding used for these services.
  The coding for the Imaging account was also reviewed by ***************** and determined to be appropriate. No changes to coding were made.
  If the patient needs help managing her balances due, Banner offers monthly payment plans. She can also apply for a reduction of the balances through Banners Financial Assistance Program. An application can be obtained at bannerhealth.com. 

• Initial Complaint

  Date:01/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 19, 2023, Banner Thunderbird Hospital set up a auto debit transaction for $80.92 to be withdrawn every month for 12 months. The *********** had occured. I had to cancel the procedure due to health issues. I called my doctor's ******* Desert West OBGYN, and the hospital. Both said the first charge would be reversed and no other charges would happen. I've called the hospital, 2 more times since and they said they would take care of it but it still has not been reversed.

  Business Response

  Date: 01/12/2024

  The patient paid $80.92 on 12/19/2023 with the card ending ****. A $80.92 refund was initiated by Banner on 12/22/2023 to the card ending in ****. The patient can confirm this with her credit card company. The transaction ID is ********.

• Initial Complaint

  Date:01/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/16/23. Banner ************ Southern & *******. My insurance card clearly states my copay is $60. The girl at the collected $75. I asked why and she said for deductable reasons. I called my insurance carrier and they said NO reason to over collect. My copay does not count in the deductable,; never has. I filed a complaint with Banner 11/29/23. As of 1/7/23, no refund.Copy of complaint: Thank you for contacting the MyDocBill Billing Support Team!Your request has been assigned to a specialist with case tracking ID *********** is our goal to resolve requests as quickly as possible, but please allow 1-2 business days for a response. Depending on the complexity of the request, some cases may take additional time.Have a great day!The MyDocBill Billing Support Team ref:!00D3006cpw.!500Hn01cGK7e:ref

  Business Response

  Date: 01/09/2024

  The patient's concerns were escalated to management for review. They initiated the refund of the overpayment today. It may take 3-5 business days for the issuing bank of the patient's credit card to update the patient's account

• Initial Complaint

  Date:01/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a billing issue resolved since May of 2023. After a stay in the hospital my daughter received some medical bills, they were not correct as the insurances had not been billed correctly. They have now been billed to insurance and insurance has paid. I have copies of the EOB's and Banner did NOT reduce the amounts down to insurance allowed amounts and are balance billing. All amounts due according to the EOB's, have been paid in full by my daughter, but one of the bills has been turned over to collections for the exact amount that was an insurance discount/ disallowed amount. I have spoken with numerous representatives at Banner, and yes I have gotten names and dates for every phone call. I have spent hours hours on the phone trying to get the issue resolved. I have gotten BCBS involved twice, regarding the same issue. Every time I speak with someone in central billing I am told that the issue has been escalated and that they cannot do anything and to call back in a couple of weeks, since it has been forwarded for review. They did acknowledge a credit that was due on the physician side and that they could refund that amount. I asked them to apply it to the hospital side since it is the exact amount due. As of yesterday they are saying that they did apply the credit of overpayment since the allowed amount hadn't been reduced, but that there isn't a payment on the account to be transferred to the amount in collections. I have also asked for the money to be refunded and then my daughter could pay the collections on her own. I have asked to speak to supervisors but have gotten no where. How can they in good conscience turn someone over to collections for an amount that they have a credit for in a different department????? I am truly at a loss. How difficult can it be????? Horrible business practice in the billing department!

  Business Response

  Date: 01/09/2024

  The patient's account was escalated to ****************** for review. The correct adjustment is being applied and the account will be removed from collections. The patient will be sent a zero-balance statement.

  Customer Answer

  Date: 01/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

  Customer Answer

  Date: 05/10/2024

  Hello,
  
  I am rejecting the business' response regarding Complaint ID#******** as there has not been a complete resolution. My daughter is still receiving collections letters. The amount that had been sent to collections totaled $196.88 and included 2 invoices, one for $153.67 and $43.21. My daughter had a credit for $196.88 on the physician side of billing that needed to be applied to the outstanding hospital side (portion) of billing. 
  
  According to Banner Medical billing **** there is now currently a  zero balance due for this account, however according to Wakefield collections there is still an outstanding balance of $43.21. *********** records show that the amount of $153.67 was removed from them on January 15th, 2024. Which was after the initial BBB complaint. I spoke with Banner Medical billing on January 24th, 2024 and was told that the account is no longer in bad debt and I inquired about the amount still outstanding with *********. The representative stated that he would forward the issue to have it corrected. It has not been corrected. 
  
  I am asking for complete resolution with the final amount being removed from collections and a zero balance statement being issued as stated in the business' reply to the original complaint. 
  
  I have attached a copy of the latest invoice from ********* collections, reference #**-2354341412. The billing information is for *******************************, Banner billing account  #********.
  
  Thank you,
  ***********************
  

  
  

  Business Response

  Date: 05/10/2024

  Banner can confirm that the patient has no open balances with Banner. Management contacted ********* and advised them to update their system to show a zero-patient-balance. Management also advised ********* to send the patient a letter - confirming that she has no remaining Banner balances with Wakefield.

  Customer Answer

  Date: 05/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  I also ask that Banner representative follows up and confirms/verifies with Wakefield, that the resolution has in fact been made. 

  Regards,
  
  ***********************