Complaints

This profile includes complaints for Banner Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Banner Health

  525 W Brown Rd Mesa, AZ 85201

• 

  Banner Health

  1111 E. McDowell Phoenix, AZ 85006

• 

  Banner Health

  6644 E. Baywood Avenue Mesa, AZ 85206

• 

  Banner Health

  PO Box 2978 Phoenix, AZ 85062-2978

• 

  Banner Health

  13640 N. Plaza Del Rio Blvd. Peoria, AZ 85381

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/6 I had a mammogram/ultrasound and set up payment plan. I paid $50.On 1/20 I had a biopsy and was told they had financing option. However, instead of transferring the balance they transferred the entire amount for transactions on 1/6 and 1/20 , so I was charged an additional $50 On 2/21 I contacted Banner about refund after I noticed the charge still on my credit card statement. On 3/6 I called Banner because I received a text that I had a balance of $557.49. However, I was unable to reach anyone and had to leave a message. Never received a call back.On 3/18 I called again and after being on hold for about an hour I finally spoke to someone I mentioned the refund I had not received and asked for an itemized bill because they didnt check with my insurance company before charging. They were under the impression my insurance started over in January and claimed my deductible wasnt met. I was told it was take 7-10 business days to receive the bill. As of 3/27 no refund and no itemized bill. I then received a text that I had a balance of $214.92. I called Banner and was told refund would take up to 30 days which I was never told. I was also told I had a balance of $527. They don't seen to know what is still owed.

  Business Response

  Date: 04/10/2025

  Account ******** DOS 01/06/2025
  $50 credit card payment posted 01/07/2025
  Curae payment - $601.80 posted 01/21/2025
  Patient responsibility after insurance was $546.68
  Patient paid $651.80 leaving an overpayment of $105.12
  Before an overpayment can be refunded, Banner checks for any outstanding balances due on related accounts that the credit can be applied to.
  There was an outstanding balance on ******** date-of-service 01/20/2025. The $105.12 credit was transferred there.
  ******** date-of-service 01/20/2025
  Patient paid $596.02 with Curae on 01/21/2025
  After insurance, patient responsibility was $1,013.35. After her $596.02 payment this left her a subtotal of $417.33.
  The transferred credit of $105.12 reduced her balance further to $312.21.
  Patient has two physician accounts with balances
  01/20/2025 balance is $74.76 after insurance.
  01/06/2025 balance is $140.16 after insurance.
  The $312.21, $74.76, and $140.16 balances total $527.13.
  The bill for $527.13 - sent to the patient on 03/27/2025 - is correct.
  There are no credits to refund to patient. 
  Itemized statements for these accounts are being mailed to the patient. 

  Customer Answer

  Date: 04/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely accused of criminal activity in the hospital while seeking advocacy help for my brother and as retaliation efforts to remove me from his presence and care, more importantly, comfort, then, I was assaulted.After being held up in banner university medical centers *** I was asking for assistance to comply and leave the lobby into the waiting area as directed by hospital staff.During the initial encounter while awaiting my personal belongings, i was still, holding my hands in the air. I fell to the ground, while keeping my hands raised because I was shaking and scared and I told them this, so everyone was aware I was experiencing health concerns at that exact moment .I didnt fall because of their contact.I verbally asked for help to comply with their own requests, and was told, you walked in, you can walk out. As in walk into the waiting room.I wanted a wheel chair cause I was fearful for my own safety and I wanted to comply but I had to wait while they brought my belongings. And when I was left waiting on the ground without help and being verbally denied a weelchair or help to even just stand up I was only left with one option, to seek further assistance from anyone willing to help.This is when 1 security guard became to lend a hand but then they began using excessive force, 5 or more on 1 of me, a guy whose shaking telling them Im not okay, and hands in the air asking for them to be kind and help me walk out.Hospital staff lied to security and lied to officers saying I was unruly and refusing to leave.I was into ***** way, and, have injuries as a direct result of their lies and mischaracterizations and all staffs misconduct of negligence toward my wellbeing.There was no non-compliance with the hospitals staffs unreasonable request to leave the ** and wait in the lobby. But thats not what happened. I was forced out after full compliance and then pushed repeatedly in the parking lot after being hurt with violence from unnecessary force

  Business Response

  Date: 04/14/2025

  We are so sorry to hear of your experience.  We would encourage you to reach out to the ********************* so share these concerns so they are made aware and can review your experience. 

  thank you

  Banner Health

  Customer Answer

  Date: 04/15/2025

  Hello, you have responded however, youve not provided a contact number in your response. 
  
  Id like a corporate contact for to request footage be stored for use and evidence of the alleged crimes committed against me.

  
  Please provide an email or phone number where I may call. Ive attempted to contact the hospital direct and provided the information to another hospital as well. I have called the customer service line who says I need to talk to the people whom Im accusing of violence and more.
  

  Your cares are considered, however, this is unacceptable as a response without providing any actual information. 
  

  Ive tried to request this footage be stored and gladly wish to provide info to the correct administration at a headquarter location whom is responsible for overseeing the hospitals, since my efforts have been matched with a lack of accountability. 
  

  email:?

  phone:?

  Business Response

  Date: 04/16/2025

  given no location was provided, we are not able to give you a contact/phone number.  

  Customer Answer

  Date: 04/23/2025

  Given no location? Banner university medical center in Phoenix Arizona. Helpful? Im looking for a corporate contact. It would be a conflict for me to contact the hospital directly. 
  

  Business Response

  Date: 05/12/2025

  Banner has multiple facilities - each with their own hospital administrators. We cannot direct the complainant to an administrator without first knowing the hospital in which the incident occurred. We ask that the complainant please provide the name of the facility and the date of the occurrence so that we can more adequately address his concerns. Thank you.

  Customer Answer

  Date: 05/12/2025

  bannner university medical center. Phoenix arizona

  march 2 2025

  10:00-11:00pm

  need any additional info?

  Business Response

  Date: 05/13/2025

  On March 2, at approximately 10:00 pm the H3**13**53**137373134H charge nurse went into a patients room to converse with the patient and his visitor (the complainant). When she left the room, she believed that the complainant was following her. She told him to leave.
  Initially, he left but returned a few minutes later. He was stopped by security and advised again that he needed to leave. The complainant refused to leave until he could get his belongings. His belongings were retrieved for him.
  At this point, the complainant sat down on the ground with his hands up. He was again told to leave. He said that he couldnt walk. Security advised him that he had just seen him walking perfectly moments before. The complainant was escorted outside by security and advised to leave the property.
  The complainant called the police to advise them that he had been assaulted. Phoenix Police Officer ********* badge # ***** - arrived to conduct an investigation (report #**-320809) and determined that there wasn't enough probable cause to determine a crime had been committed. No further action was taken. 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2024 I contact contacted a specialist for my daughters asthma, to verify our insurance was covered and there wasnt a need for a referral. We attended two appointments in March and in June of 2024 without issue paying ******. Then in August of 2024 we received bills for $834. We reached out to Banner on numerous occassions during end of 2024 and start of 2025, and were assured they would reach out to primary care for the referral. Now a year later they are trying to collect this entire bill. The issues, is the office had every opportunity to inform us of the referral. However, they didnt and continued to let us attend appointments. Also, when the issue was escalated we were told they would take care of it. Banner has mislead us from the start, and by not informing us of the billing issue, caused us further financial hardship.Banner Health is acting in bad faith of the patient who has a right to know the cost of the service provided prior to the appointment. When the patient inquired about the cost of service, they were mislead to think it was covered. We attempted to reach a settlement amount or cash pay discount, to which Banner Health has refused. Working in healthcare, rarely do I ever see abuses of patients right like this. Banner should be ashamed of themselves for intentionally misleading patients and families in this way. The payment responsibility is on the patient, but they cant be asked to make a responsible decisions, when misleading information is provided by the MD and billing office.

  Business Response

  Date: 04/16/2025

  The complainant's concerns were escalated to management for review. Banner agrees that a billing adjustment is the appropriate course-of-action. The patient's balances are being submitted for adjustment. 

  Customer Answer

  Date: 04/20/2025

  I appreciate the Banner representative agreeing that this bill should have been adjusted and for submitting it to management for review. However this is the same type of promise for action that has failed to be completed. To date this **** ***** hasnt been adjusted. In good faith, I cant close this complaint based on a promise of a billing adjustment, as all the other promises of action have failed to be fulfilled, for over 1 year.  Once an acceptable adjustment is made to the account, I would be happy to settle this debt in full.  

  Business Response

  Date: 04/22/2025

  The adjustments to the patient's accounts may take several days to post. In the meantime, Banner has placed a billing hold on these balances to allow time for the postings.  

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 2-20-2025 MY WIFE FELL INTO THE STREET, MY FREIND TOOK HER TO THE *** MY FREIND WENT INSIDE TO GET A WHEELCHAIR AND THE PERSON SAID WE DO NOT HAVE ANY, WE HAD OUR GRANDMA'S WHEELCHAIR WITH HER NAME, ***** ******* ON IT AND CAME INTO THE *** WE TOLD THE PERSON CHECKING US IN THAT IT WAS OUR WHEELCHAIR, WHEN MY WIFE WAS LEAVING SHE ASKED FOR HER WHEELCHAIR AND NO ONE KNEW WHERE IT WENT. MY WIFE TALKED TO A HEAD LADY AND SHE SAID THEY WILL LOOK FOR IT. MY WIFE CALLED A WEEK LATER AND JUST GOT THE RUNAROUND, I SENT A LETTER TO ADMINISTRATION 2 WEEKS AGO, BUT THERE WAS NO RESPONSE. I WOULD LIKE THE WHEELCHAIR REPLACED , IF NOT WILL FILE SMALL CLAIM IN COURT,

  Business Response

  Date: 03/20/2025

  thank you for sharing your experience - we have forwarded this to the proper team to review, research and respond back to you directly.

   

  DB

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to see a provider at this facility in February 2024 for some stomach issues. The provider I saw had me run some stool studies even though I said I only had occasional issues with having bowel movements, but the main issue was a tingling pain and numbness down my lower stomach and upper thigh. They didnt turn it into my insurance company with the right diagnosis codes and insurance refuses to pay for a few of the test equaling $800. I have tried to call the office and request them to send it back through insurance twice and after having them ignore my request I have tried calling two other additional times to speak to the office manager and have yet to hear back from them. Now the bill has been sent to collections

  Business Response

  Date: 04/15/2025

  The patients concerns were escalated for review. All dates-of-service for February of 2024 were billed to insurance. Insurance paid a portion. Banner further reduced the bill according to contract with the patients insurance. The patient was left a copay which she paid. None of these accounts were sent to collections.
  While reviewing the accounts, we did find related accounts that were paid by the insurance leaving credits due to the patient. Banner is processing a refund to the patient for these overpayments. It may take 5-7 business days for the issuing bank of the patients credit card to update the refund to the patients card. 

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to a doctor visit on September 10 2024, I covered my copay of ****** dollars at the time of visit, the remaining ****** was supposed to be covered by insurance, however the **** clinic did not provided my insurance correctly (same issue every visit) and are trying to bill me for the insurance part too, even when I called them a couple of times to correct/confirm the insurance information, both times they told me there is nothing else to do and that they will take care of it, but after a few weeks I receive another invoice stating that I still owe them this money.Talking with my insurance they confirmed Banner never sent any invoice to them.Everything moves so slow and takes literally weeks that is painful to deal with Banner (either in person or on the phone)

  Business Response

  Date: 03/24/2025

  Banner has placed the patient's account on hold and is submitting a new claim to the patient's insurance today.

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Banners lack of internal communication has caused endless problems and beyond higher expenses. The front desk staff "forgot" to submit my referral, resulting in a typical co-pay of $35 covering the visit and labs turning into a $400 bill. It's impossible to reach billing for Banner, and they provide no way to contact them via email or their own portal.The front desk staff did not help at first but eventually I was pressing the matter enough I got a nurse to help. Completely not their job, but the front desk staff had no way to view anything in the computer system apparently. The office had proof they received my referral and I provided the referral again in person. They also photocopied all the bills sent to me and confirmed they would take care of it. A month later, I received a bill again for the same amount from Banner.Since I had thought the issue was fixed, I also okayed an ultrasound. I was not aware they were going to charge me $230 for a co-pay for the ultrasound because they didn't include the referral. Again, with the same issue, I eventually went to my insurance and complained to them. They accepted the referral on my end and said they would contact Banner. Now Banner has my payments plus the payment my insurance made. It has been many months now, and I have not received any of the extra/over payments I made. Banner essential got paid twice for their poor service. To be clear, I received one visit that was a conversation with a nurse and one ultrasound. Banner charges much higher than other providers and intentionally gives terrible service. You get so bogged down calling multiple departments that many just give up and pay the extra fees and random charges that should not be there due to their lack of **************** whatever you can to stay clear away from Banner Hospital or Banner North. They will scam you too, and you can get a more timely higher quality service elsewhere.

  Business Response

  Date: 04/15/2025

  The patients concerns were escalated for review. The patients insurance paid their portion of the claim. Banner applied a further reduction of charges according to our contract with the patients insurance. This left the patient with a credit of $245.18.
  Per the Financial Agreement signed by the patient - a portion of this credit was applied to the patients outstanding balance on his physician account. $69.83 was transferred to the account date-of-service 08/21/2024 bringing it to a zero balance. This left a remaining credit of $175.35. We have initiated the refund amount of $175.35. It may take the issuing bank of the patients credit card 5-7 business days to update this credit to the patients card. 

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have primary and secondary insurance that's active with Anthem ****. My provider is Banner Health Center In- Network provider. Between September 13, 2023 and October *******, billing documents showing I have had least ten Out-Of-Network visits which is incorrect. This can cause me to be billed. On the billing documents one insurance showing a balance due the other insurance showing zero balance.I had two schedule Annual Wellness visits. On September 13, 2023 and October *******, the billing codes are G0438 and G0439. Billing is using the incorrect billing code *****, Initial Preventive Physical Exam is not covered under my insurance. This has caused me to receive two billing statements in the amount of $ 350.00.Corrections are needed before it goes to ******************

  Business Response

  Date: 03/13/2025

  The patients concerns were escalated to management of Banners ***************** for review. It was determined that the required components to support the use of CPT ***** (Periodic Preventative Medicine Established Patient 65 and Older) were present in the notes: review of patients history, physical exam, anticipatory guidance, referral for skin cancer screening. This service also includes the surveillance labs that were ordered for the patients chronic conditions. No changes were made to the account coding as they were determined to be appropriate per coding guidelines.
  The patients primary insurance was billed and denied the $350.00 charge stating: Statutorily excluded service(s).
  The patients 2ndary insurance was billed and denied the charge stating: This service/equipment/drug is not covered under the patients current benefit plan.
  The patient is responsible for this unpaid charge. Should she disagree her insurances determination, she can appeal their decision with them.  

  Customer Answer

  Date: 03/13/2025

  My primary physician is not who I see for my chronic condition. I'm seen by **************************/ ******** and my physician at that clinic orders my lab work. Medication is cover under my medical insurance.

  On October 10, 2024, I had a schedule appointment with Banner Health center in ********* The appointment was for ******** Annual Wellness visit CPT G0439. On my Clinic Office- Clinic Notes states" ******** Annual Wellness Visit and the Discharge Documentation also states," what you were seen for today" number one on the list is ******** Annual Wellness Visit.  ******** doesn't cover (Periodic Preventative Medicine Established Patient 65 and older) CPT *****. this is the reason I receive the bill.

  My ******** Annual Wellness Visits started at the age of sixty-five. ******** has covered this visit for seven years. 

  No, I'm not in agreement with management of Banner's Coding Department.

  Business Response

  Date: 03/14/2025

  Banner must adhere to strict coding standards. The codes applied are supported by the medical documentation. Subsequently, no changes can be made to the coding on the patient's account.

  Customer Answer

  Date: 03/14/2025

  I will mail the supporting Documents to BBB. This is not the first time I had this problem with Banner Health and the problem was corrected.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/04/2025 my father in law went to banner on dobsonr rd in mesa, az with pain in his legs, while at home the emt's took his blood pressure and it was high so they took him to banner on ****** ** (a horrible hospital my opinion) were they did nothing for his high blood pressure, nor did they address the pain in his legs all they did was observe him n sent him home to where he is now bed bound cuz its to painful for him to walk. now im searching for a doctor for in home care as he isn't mobile. oh and there couldn't be an issue with his insurance as he has humana so what's the deal with banner not giving the elderly or anybody to be exact proper humane care. im sure his bill will be outrageous and have charges on there for services they didn't do for which i'll be back!

  Business Response

  Date: 02/24/2025

  Thank you for bringing this to our attention.  We would be happy to discuss this experience with you and look into the concerns you share; however, please be aware we would need to speak with the patient directly.  If you wish to further discuss, please contact Banner Health Patient Relations.

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2024, I welcomed my son at Banner Thunderbird Hospital. Subsequently, I received a bill for $2,605, labeled as the newborn bill. The reason for this bill is that my son was not covered under my insurance plan at the time of birth.I promptly contacted my insurance provider, *****, to clarify the situation. Cigna informed me that newborns are covered for a maximum of 98 hours. I explained to them that I had spent only one night in the hospital and requested that they submit a claim for the services rendered.Despite my efforts to communicate with Cigna and the billing department of Banner, I have consistently encountered delays and inconsistencies. The billing department has repeatedly indicated that they are preparing to claim the insurance, but the claim has yet to be processed. As a result, I have been receiving bills for the same amount, with additional warnings that payment is overdue and may result in collection.I have attempted to resolve this issue through a three-way call involving Cigna, the billing department of Banner, and an insurance representative. However, I have consistently encountered difficulties in conveying the information and have been met with unprofessionalism and lack of clarity from the billing department of banner. Even when the insurance representative has provided the necessary information to the billing department, the claim has not been submitted. I am frustrated with the situation and have exhausted all available avenues for resolution. I have to keep re explaining to them and they still dont it.

  Business Response

  Date: 02/25/2025

  Banner has placed the patient's accounts on hold and are currently in the process of rebilling the insurance as requested.

  Customer Answer

  Date: 05/13/2025

   I received a call from Banner Medicals billing office regarding an ongoing issue with my sons newborn bill from September 24, 2024. I immediately followed up with my insurance provider, *****, and was informed that they have not received any new communication or claims from Banner Medical since February 2025.

   

  Despite my insurance confirming that my son is covered under the policy and reiterating the correct procedures to Banners billing team, the claim has still not been submitted for processing. This has resulted in a hold being placed on my account after I filed the complaint through the BBB.The lack of follow-through on Banners part has caused repeated delays, and Ive had to explain the situation multiple times to both my insurance and Banner with no resolution in sight.

   

  My primary concern is that this delay may result in the bill being sent to collections, despite it being an issue on Banners end. This ongoing back-and-forth is incredibly frustrating and has caused significant stress.

   

  My requested resolution is simple: I am asking that Banner Medical Billing Department promptly submit the insurance claim to Cigna so it can be processed and paid, resolving this matter once and for all.with the communication of multiple times from CIGNA has mentioned to them what they need from them and clearly stating the fact that my son is covered through the insurance and they still dont get their part by sending the claim at this point, I dont know what else to do if theyre gonna be calling me that they have an issue with my sons bill and asking me questions that they should be contacting the insurance and not me when CIGNA is already told me multiple times that theyre waiting for them to receive the claim so it can be paid in their own words.

   

  Thank you for your time and attention to this matter. I look forward to your assistance in getting this resolved.

  Business Response

  Date: 05/14/2025

  On 03/26/2025, Banner contacted the patients insurance. We were advised that despite Banner having sent a claim they showed no claim on file. Banner refaxed the claim to the insurance. The account has been placed on hold while Banner waits for their response.