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Business Profile

Hotels

Best Western Superstition Springs Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We stayed in this hotel 2 different nights they took 100 deposit each time so 200$ total they were supposed to release the funds in 5 days called our bank and they said they haven't released the funds. My bank said they need a paper saying and showing they released the funds it been over a month and I have tried to talk to the owners and the employees keep making up excuses as to why I can't get hold of them and I'm told they are only ones who can help so somebody trying to keep my money that is supposed to be released

  • Initial Complaint

    Date:03/26/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was over charged by this hotel for a stay and have received absolutely no resolution when I have called and emailed several times over a week and a half period. This charge was for a hotel stay. I went in with the expectation to pay the amount agreed upon for a decent stay. The issue was that the hotel charged me different prices for my extended stay and the room was not completely sealed from the elements. There was a significant gap between the door frame and door allowing bugs, water, and wind to enter through the bottom crack. Then on top of that I have contacted the hotel many times via email and phone about the charge discrepancies and have received absolutely no follow up or explanation and the documentation I provided and requested has gone unanswered. I have attached the documentation to this issue.

Best Western Superstition Springs Inn is NOT a BBB Accredited Business.

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