Reviews

Review Details

• Review fromLes T

  Date: 05/30/2023

  1 star
  We booked for one night 5/28/23. Found it to be run down a basic slum. We knew once we saw it we wouldnt be staying. No amenities worked/open. The place was dirty, seem to be drug deals happening around **. Even though there was a police car parked in the parking lot. We canceled the reservation and asked for a refund which went very smoothly. Thanks to the desk clerk. She was very accommodating and polite. Once we contacted booking.com, and they contacted the hotel, everything was taken care of. We were trying to find a new place to stay when an older woman came out And told us to get off the property. We asked why she said you need to leave now she was very rude called ** names threaten to call the police if we didnt leave her property immediately. Im assuming that she had found out that we canceled our reservation. She was just angry. She walked over to the police car. He came over and talk to **, he said you didnt do anything wrong. She just would like you to leave. Once we booked our next hotel, we left. She stood there the whole time, calling us names, cursing being very aggressive. Made us wonder what goes on there that the police are predicting. Will probably never stay in Mesa again.

• Review fromTonya A

  Date: 09/14/2022

  1 star
  I stayed for a week here I was only paying couple days at a time because I wasn't sure if I could come up with the money to stay for a week would book a reservation on Priceline if I was going to stay. There were 2 different ladies that worked the front desk the younger girl was a sweetheart the older lady was very ignorant towards me. The 2 times I booked another night at the motel she charged me a pet and security deposit everytime without refunding the other deposit, I ended up paying$250.00 in deposits $100.00 pet fees and my dog is a service animal. One of the days I didn't have enough money to pay the room pet fee and deposit, I payed the room.and pet deposit so I asked for an hour and a half to see if I could borrow from my friend she told me I had 15 minutes if it wasn't paid she was sending the police to my room and physicaly remove me from the room, I didn't know what to do I had to call a friend and beg to borrow the money so I didn't have to be humiliated in front of others at the front desk. How can they get away with charging a deposit and pet fee everytime I book another stay a I didn't even change rooms. I am a senior on social security and I'm homeless I don't have any other income and this lady knew it. I feel like I was discriminated against. I stood and watched how nice she was to others at front desk while treating me like I was nothing but scum. I like the motel and younger girl would definitely make me return for another stay but the older lady *** mean and hateful and rips you off all your social security savings. Just make sure it's young girl and not the older lady she's a rips youy off. And changes to many xepodd