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Business Profile

Insurance Services Office

The Mahoney Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was involved in an accident on 5/16/24 in ******, **. A commerical driver for the pest control company ********** ran my car off of the road and into a guard rail- totaling my vehicle. It has been 31 days since the accident was reported to ******************************************* with no results. Over a week ago, I was told that they were trying to conclude the investigation, but haven't been able to get a statement from the other driver. I contacted ********** and they said they would get in contact with the driver and get that taken care of. No updates since. I attempted to call the adjustor on my claim, ***************************, and she is on vacation until 7/1 with my claim still up in the air.

    Business Response

    Date: 07/08/2024

    Thank you for forwarding this complaint to us.  We were under the impression the insurance carrier (State Auto) had resolved this issue and been in contact with the claimant.  Upon receipt of this compliant, we immediately reached back out to upper management at the carrier to make sure the claimant was immediately contacted, and the issues resolved.

    On Friday the 5th of July we were advised that the carrier reached out to the claimant and advised the claim had been accepted and the carrier had authorized the body shop to begin repairing the claimant vehicle.

    Please let us know if need further assistance with this matter.

     

The Mahoney Group is NOT a BBB Accredited Business.

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