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Business Profile

Interior Decorator

Native Interiors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interior Decorator.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Native Interiors to install new wood vinyl planks on 8/19 and were to install my floor on Sep 7th but when they arrived they had the wrong floor material. They left and did not call me until I had to call them to ask for some answers and they said it would be 3 weeks for the correct material unless I wanted what they currently had. I told them no I was no longer waiting and for them to return my money due to them not following through with their contract. It is Oct 5th and I have yet to see my money. The total for my project was $7,185.35 and I paid $3592.68.This company is hard to deal with to.this day an owner or office manager never returned my call to resolve this issue.

  • Initial Complaint

    Date:08/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/31/2021 Native Interiors was hired to demo and replace existing carpet and tile and replace with LVP (apx **** sq ft). Additionally, they were to remove/replace baseboards throughout residence (apx **** sq ft). On or before 9/20/2021 Native Interiors was paid $19841.02. Work began on 9/20/2021 and was completed 9/25/21. Install was guaranteed for 2 years per Native Interior's policy. During this time, 3 separate flooring spaces have been ripped up and re-installed due to faulty instillation. Additionally, the entire staircase was redone due to faulty install which voided the manufacturer's warranty on the stairs. Currently, flooring on main floor in the dining room, hallway, area in front of Arcadia doors and upstairs hallway is in need of repair as it is buckling due to improper install (per the manufacturer's determination made in Spring ****). Flooring on main floor bedroom left unfinished without quarter round or trim work. Baseboard corners are not properly filled/caulked leaving corners looking choppy/ pieced together. Door stops were removed by contractors and not replaced/ left for homeowner. Business is no longer responding to customer's request for repair within warranty timeline. Customer has also filed with Registrar of Contractors for resolution/ inspection. For reference, the Native Invoice #CG100968, ROC Complaint #****-06958.

Native Interiors is NOT a BBB Accredited Business.

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