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Business Profile

Landscape Contractors

Plum Custom Landscapes and Design LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Plum Custom to design and install ore backyard. Part of the design was accent lighting. We paid for a certain brand of excellent quality. The lighting that was actually installed was a cheaper, inferior brand that were already having issues with. Plum Custom never disclosed to us they had installed the cheaper version of lights or did they they adjust the cost to us. We had been requesting the warranty information from the company and now we know why that was never given to us. We have an area our artificial turf is sinking. The ground underneath was not compacted correctly due to pool piping in that area.We were willing to work with Plum Custom to address and correct these issues. The owner would schedule to do the work and then no show. The owner does not respond to our phone calls, text messages or emails. Apparently Plum Custom has no intention to resolve these issues. Its upsetting the lack of integrity and honesty that has been demonstrated If Plum Custom Landscape and Design has no intention of resolving these issues we will have no other option but to contact the *** of AZ and or legal action

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The yard has been completed. We were told our outdoor lights have a lifetime warranty and our artificial turf has a warranty. We were not provided with any information. Each light cost $200.00 each and we have 29 of them. We have an irrigation issue that we will have to hire another company to look into the issue because the owner of Plum Custom will not return our phone calls or text messages

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Plum Custom Landscape and Design to design and install our back yard. Once our back yard was completed we never received the warranty information for our lighting that we paid around $5,000.00. We were told the lights have a lifetime warranty. We also had artificial turf installed with no warranty information for that as well. I have reached out to the owner countless times to have him send us the warranty information with no reply. We have already had an issue with the irrigation and the owner has not replied to that either. He received his money for the installation of our yard and apparently has no intention of taking care of anything going forward.We would like the warranty information so we are covered if we have any issues in the future. I have no faith that Plum Custom will stand behind there work.

Plum Custom Landscapes and Design LLC is NOT a BBB Accredited Business.

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