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Business Profile

Landscape Maintenance

Green Desert Lawn Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired **** and his crew to complete landscaping work in my backyard with a paver pathway in my front. We agreed on a price after initial quote that I believed was fair. 1) Didn't use the pavers I wanted after I provided name and color from PDF provided by **************. This is the company **** said he uses. 2) Said he didn't quote front pathway so added an additional $750 to job. 3) Said he only quoted one hose bib so added an additional $250 because I wanted 3, but ultimately, he didn't want to run the extra pvc pipe, so I only did 2. 4) DID listen about me wanting to do PVC for irrigation pipes. Here is when the problem started. I wanted to add an additional irrigation control valve to run the water to the back (ideally 2 for the back, but he suggested/wanted to only do the 1). Cut into water line feeding the original irrigation value to add the additional irrigation valve. 9 days later, project completed 6/24 and issues started 7/2. The seal from the main water line to irrigation control values failed and water leaked all over the front of my property. I had to shut off the water to my front landscaping. Texted next morning and he said he would come out same day. Finally arrived on 7/6 after I sent another text on 7/5. I understand because of holiday. **** failed next morning when I turned on the water. I immediately sent a text message which he read, but no response. Followed up on 7/10 on ETA , read text message, but no response. Texted again 7/12, read text message, but no response. I had to fix the water line myself at a cost of around $110. I had to purchase a special tool Now the control value doesn't stop the flow of water so that will need to be replaced. I never touched the irrigation value, but his guys did when adding the 2 valves.

Green Desert Lawn Service is NOT a BBB Accredited Business.

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