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Business Profile

Laundry Consultants

Coinless Laundry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Consultants.

Complaints

This profile includes complaints for Coinless Laundry's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Coinless Laundry has 2 locations, listed below.

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    • Coinless Laundry

      730 E. Brown Rd. #114 Mesa, AZ 85203

    • Coinless Laundry

      1398 E Apache Blvd Tempe, AZ 85281

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I plaid my card for 3 $6 washes. My washer never started but I was charged $18. I spoke to a lady who smoke no English. She got someone to translate and told me I was going to get my money back. I waited 2 weeks heard nothing. Even called the office and heard nothing. Just voicemails. I comeback 9/22/23 to find out about my money and theyre telling me they have no manager and that I need to call the number on the card I was given to get a call back. I want my money back. This is criminal

      Business Response

      Date: 09/25/2023

      Good Morning, 

      We are sorry for the inconvenience. This is not a common issue at our business, we will solve this as soon as possible. I will need the 12-digit laundry card number of the card that was used to pay the machines that didn't start. As soon as i have that information, your refund will be added to the laundry card and a $5 credit will be also added as courtesy. 

    • Initial Complaint

      Date:02/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of 02/05/2023 I came to wash clothes and while my clothes are in the washer the attendant who speaks no English decided to lock the doors and it is not even 9p.m. yet and their hours say lat wash at 9:30 p.m. and closes at 10 p.m. so if we are outside grabbing hangers or smoking a cigarette she don't want to let you in I can't even go sit in my car due to the fact I can't stand long due to having knee and back problems so I am stuck standing the whole 30 min of washing and how ever long it takes to dry I truthfully don't think that's right.

      Business Response

      Date: 02/06/2023

      Good Morning, 

      We are sorry for the inconvenience. First, I need to know where this happened. Can you please provide the store address or cross streets? 

    Coinless Laundry is NOT a BBB Accredited Business.

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