Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained Modern Law for a simple Divorce. After paying the initial fees I was immediately asked for more money. I started the process of uploading all the requested documents. I was then asked fore more money. I continued to upload more requested documents and then was asked for more money. ******* the process of discovery, I discovered that this Firm, Modern Law is a scam. After paying the initial fees and retainer and uploading all documents my grand total nearly reached $9000.00. Let me be clear, Modern Law and *********************************** had completed absolutely nothing. I had paid nearly 9k after 1 month and then was dropped by them because I started to question the charges. Again, nothing was completed, not even my discovery. I could no longer continue to pay for overpriced services with no results. I have since hired another lawyer and they are great. Modern Law literally asked for money more times than actually asking for info related to the divorce.

  

  Business Response

  Date: 03/12/2024

  First and foremost, we value our clients, and your satisfaction is of utmost importance to us. It's disheartening to learn that you have encountered issues, and we genuinely want to address them to ensure a positive experience.
  
  Upon reviewing your complaint, we would like to highlight that our team has diligently provided the services outlined in our fee agreement. We take great pride in the quality and efficiency of our work and are committed to meeting the expectations set forth in our agreements.
  
  It is important to note that our fee agreement explicitly outlines the process for addressing disputes. As stated in the agreement, any concerns or disputes should be addressed through the State Bar of Arizona. This mechanism is designed to ensure fairness and adherence to professional standards, providing an impartial platform for resolution.
  
  We understand that misunderstandings can occur, and we are more than willing to engage in a constructive dialogue to clarify any issues you *** have. Our aim is to reach an amicable resolution and to address your concerns promptly.
  
  Please feel free to contact our office directly, and we will do our best to address your concerns and provide any additional information or clarification that *** be required.
  
  Thank you for bringing this matter to our attention. We value your feedback, and your satisfaction is our top priority.

  Customer Answer

  Date: 03/12/2024

  please contact Modern Law.  Nothing has been done.