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Direct Access Legal Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dealings with this company occurred between Nov 6th and Nov 26th. This business is a process server. They were hired by legal assistant we used to prepare Court documents. Mr. ****** ****** was assigned to serve court paperwork for us. Our hearing was scheduled for Nov 25th at 9:15am. This gave ****** plenty of time to serve the papers. I found ****** to abrasive, short, rude, annoyed and had more excuses for why he couldn't serve the party involved. Frequently, his excuse was "I'm busy. I have to go to ****. I have to go to **********." I tried reaching ****** on 11.6.24, 11.13.24, several times on 11.14.24 and again on 11.15.24 and 11.16.24. I had coordinated a date, *************** for him to serve the paperwork. He didn't show up. I called him after waiting 45 minutes to ask where he was. He said, "I'm busy. I have alot to do. The courts are very demanding." ****** had had the paperwork to serve for 9 days and hadn't made a single attempt. In reviewing other much more professional process server websites, I learned that the typical timeframe to serve is 72 hours, unless you need a rush. That's fair enough. I sure didn't expect to wait 9 days to find out absolutely nothing had been done. With time of the essence, I agreed to have him complete service (knowing full well the party would be at the designated location on a specific date/time). We scheduled the service and he decided to show up 2 hours early and then got upset that the party wasn't there. Again, yelling at us that "I'm busy. I may not come back for days." I reminded him of our scheduled time. He did return and was able to make service on Nov 16th at 11:30am. 10 full days after requesting service. I immediately notified the company that hired him and filed a complaint. They apologized for his actions. Then, ****** waited until Nov 21st to file the Certif w/the courts. His late filing w/the courts delayed our hearing. I think it was intentional.

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