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Business Profile

Mailing Services

UPS-Mesa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Summary of Complaint:On November 24th, 2024, I received an email from *** confirming that I had been hired as a seasonal delivery driver, with orientation scheduled for November 25th. I attended orientation as instructed, where an HR representative logged me in and provided me with two pieces of paperwork to complete. I fulfilled all requirements, including submitting sensitive personal information such as tax forms. I was told that I would be contacted soon, but I have not received any follow-up communication despite multiple attempts to reach out to the company.Additionally, when I asked on November 25th if I would be compensated for attending orientation, I was told I would not be paid.Details of Concern:1.Lack of Communication: *** has not followed up with me since orientation, leaving me in the dark about my employment status.2.Unpaid Orientation: 3.Handling of Personal Information: I provided sensitive personal information, including tax forms, during the onboarding process. Given the lack of follow-up, I am now concerned about how my information is being handled and whether it is secure.4.Unprofessional Behavior: This entire experience reflects poorly on ***s hiring practices and raises concerns about their treatment of employees.Desired Resolution:1.A clear explanation from *** regarding the status of my employment and why there was no follow-up after I completed the onboarding process.2.Confirmation that my personal information has been handled securely and in compliance with applicable privacy laws.3.Compensation for the time I spent driving to (45 min one way) and attending orientation, or an explanation as to why it is not being provided. I have the email indicating a first day orientation and it even stated what to wear.I believe this situation demonstrates a lack of accountability and professionalism on the part of ***. I am submitting this complaint to the BBB in the hope of resolving these issues.

  • Initial Complaint

    Date:10/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/7/2024 I sent package tracking #1Z4E327F0765934525 to ********* ****** that contained a **************** cashiers check for $46,457.31 as full payment for a new vehicle. The package was never received by anyone at the dealership even though it was shown as delivered on 10/9. The person ***** noted as signing for the package was on a vacation day on 10/9. As a result of the lost package, I had to pay $934.15 to purchase a surety bond to reissue the cashiers check, as well as the $36.05 I paid to ship the package. Due to this error, it has caused me an immense amount of stress and I may completely lose out on purchasing a new vehicle that I desperately need. Even though I purchased a surety bond, I am still waiting for ***** Fargo to hopefully issue me a duplicate check, but it could take several days. I would like *** to refund me the $36.05 I paid and also pay the $934.15 penalty for the surety bond (total $970.20). I can provide proof of payment for the surety bond and stop payment on the check (see attached). Note on the surety bond, the $5 difference is due to me needing to purchase a money order for the payment.

  • Initial Complaint

    Date:05/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Package was there since Friday and the package has not moved and still processing. They did not even try and update package this is bad business I would like for them to get my package sent. Or replace it.

  • Initial Complaint

    Date:04/18/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Delivery driver repeatedly fails to follow delivery instructions and supervisor/management fails to follow up after complaint is followed. Their customer ********************** people tell us the supervisor will call me by 9pm the next day and the supervisor being just as lazy as the driver NEVER CALLS

UPS-Mesa is NOT a BBB Accredited Business.

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