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Business Profile

Manufactured Home Repair

Gleeson Mobile Home Service
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting July 18 2022 I contacted ***** ******* with Gleesons Mobile Home Service to arrange repairs to cracks in the drywall of our house. On July 19 2022 ***** ******* replied that they had some jobs in Florence Gardens in the next month. And when they have a crew out there, we will schedule an appointment with you. We did not hear from Gleesons. I than E mailed ***** ******* on 9/22/2022 and he never responded. I Emailed ***** again on 11/4/2022 and 12/7/2022 with no response. I called ***** ******* on July 6 2022, December 7th December 8th with no response. On December 8th I called Gleesons and talked to ***** ******* and explained the situation with trying to get our house repaired. We agreed that it should take place after the Christmas Holidays. I called and left messages for ***** ******* on January 3rd, 9th and 10th. No one returned my calls.

    Business Response

    Date: 02/24/2023

    ******,
     
    The drywall cracks were repaired on Jan. 18th, 2023.
    Thank you.

    ***** *******
    ****** **** ************ ***
    *** ** ****** ***
    **** ** *****
    ************ * ******
    ************ * ****

    Customer Answer

    Date: 02/24/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



    Regards,



    ***** ****



     

  • Initial Complaint

    Date:12/23/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Client dropped a mobile home on 9/2/22 and crashed into a fence and caused minor damage to home (fence fixed). It sat for over a month with no work, sank almost to the ground after the rain causing damage throughout the whole home now and major settling/cracks everywhere. Only when we called to advise it was sinking did they start work. Leveled it and then waited a few more weeks with no response. MULTIPLE phone calls and nothing but excuses all the time. No communication if they are coming or even not showing up. Spending over $6,000 now in hotel/rental fees as the home was to be done in September, early October latest. Most of the work done by us and still not completed, only excuse is rain and they don't have any vendors which is not our fault, the company should have more than one. Christmas and now New years and still homeless with no calls from Gleeson. We should be reimbursed for the rental fees, for all the stress and inconvenience; and the work we've done ourselves over the last four months waiting!

    Business Response

    Date: 01/31/2023

    Hi ******,
    This home was completed on January 19, 2023
    Thank you.

    ***** Gleeson
    Valley Wide Enterprises, Inc

    Customer Answer

    Date: 02/01/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon purchasing a manufactured home, we were notified that Gleeson would be doing the delivery/ set up. There were unforeseen circumstances in the delivery (road construction restrictions). After waiting for a month and a half to two months, we were finally given an option to reroute the home at an additional cost. Now, the home has been on the property for about a week and a half. The excuses have started, "ground is too soft", "we're extremely busy", "it's a long distance away"' etc.

    Business Response

    Date: 03/10/2023

    ******,
    We completed this job November 30, 2022
    Thank you.

    ***** Gleeson
    Valley Wide Enterprises, Inc
    931 E. Impala Ave

Gleeson Mobile Home Service is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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