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Business Profile

Modular Home Foundations

Aspen Wood Mobile Home Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Modular Home Foundations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told numerous times, they would repair my roof, so far, they have done nothing, it's been 4 months now, and my roof is still leaking.All I want is you to fix the roof like you said you would, I pay my rent on time every month, at least you can do is repair what I live in

    Business Response

    Date: 01/16/2024

    We are a manufactured home community; our residents purchase their homes and lease the land.

    Since residents own their homes and do not rent from us, we are not responsible for repairs on home owners homes.

    It is the owners responsibility to carry homeowners insurance and make their own repairs on their homes, we only lease the land and lot rent is paid not home rent.

    All residents are required to carry insurance on their homes and all homes are owner occupied.


    Thank you.

    *************************

    Property Manager

    Customer Answer

    Date: 01/16/2024

     then why did you say you would fix it when i spoke with you in person?

     

    i dont like being lied to

    what you stated is a outright lie, you stated when i moved in, you would fix any issues, and that was part of the agreement we had

Aspen Wood Mobile Home Park is NOT a BBB Accredited Business.

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