We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motels

Miles Motel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SLUM LORD OF. 20 YEARS **** J (OWNER) fraudulently received ERAP on my behalf for months we already paid. **** and her employee ****** R AKA "homewrecker" fabricated a lease and submitted on our behalf. There's over $10,000 unaccounted for. I have my bank statements and receipts and the fake lease. ****** also unlawfully entered thru our back door with office keys without announcing herself or food reason when we had COVID and did not answer front door while sleeping.

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed there for march23,2024 to April 1,2024 and gave the owner ******* and they said no refunds I have receipts.

  • Initial Complaint

    Date:09/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my mom is work for these people for four and a half years and they have done it wrong the whole time she lived on property still had to pay full price for her room which was way too much for the quality there was roaches everywhere black mold bed bugs on all four other properties and had to do things that she shouldn't have had to do like clean up after somebody committing suicide or a room covered in human f**** my mom had found out she had cirrhosis of the liver and got real sick and still tried to work she then presented them with doctor's notes saying that she could not work but she still tried anyways so she could keep her place to stay then it got worse then they started keeping her checks not just a portion but the whole thing to where she could not even pay for her prescriptions that she needed to take to help better herself or she got worse and extremely sick on your death bed witch is her current state and they still tried to have her work but she's to the point where she can't work she still tried and made it worse well she recently got served eviction papers after all she has done for this place and they have no remorse so now she's homeless sick and have no place to go and I just think it's wrong how could they do something like that to somebody that has been so loyal to them for the past four and a half years and I just want everybody to be aware what kind of people run these places even though they shouldn't even be on property and I think they should be held accountable for all that my mom is suffering because it's more than likely from the stuff she had to do like clean up human s*** clean up after suicides in black mold and bed bugs she has given more than she can ask her health included and they just throw her to the curb with no remorse and then never paid her all of her hours and just kept her last five paychecks so can't really put a price on it honestly

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $595.00 to the miles hotel to rent a room for a week. We opened the door to find roaches everywhere. At least 50 of them. Contacted the manager and they gave us keys to another room. Same thing roaches everywhere. They gave us keys to a 3rd room. Roaches thriving. Told manager we decided to stay somewhere else. They kept $143.00 and said they had to check the rooms since we were in them. We were only in the room for 2 or 3 minutes before walking out. They acted like roaches are just part of staying in a motel and we were being difficult. It was not just one or two roaches. It was infested. They were everywhere. Little tiny baby roaches and adult ones. Behind the fridge they were so thick you could not see the floor. Then the lady makes a photo copy of my credit card and said she needed it so the office knew what she was doing. That's a lie. She owns the hotel. The place is a health risk to anyone who stays there. I would like all of my money refunded. They should not be trying to rent out rooms where the roaches are on every wall the floor and in every drawer. It was disgusting. The manager knows about the problem and still tries to rent those rooms out anyways. This is the worst ***** infestation I have ever seen in my life. What do I do to get my money back. We were in the rooms for a total of 3 to five minutes and they said they are charging us for losing the rent on 3 rooms. They can't rent those out it's unsanitary.

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr an **************************, you should be ASHAMED to be owners of this Motel. This Motel needs to be CONDEMNED. I paid 798$ for this, 7 days in this place, i want my money back. The mattresses are disgusting, holes in walls, 1 burner on the stove works, bed bug blood marks on curtains, an matresses along with Pee stains. The ** is so small, an only 4 channels. Its supposed to be Free Wifi an cable, not a chance. The ceiling fan is about to fall along with the rooms upstairs, the ceiling isnt gonna hold much longer. In the bathroom, above the shower head, is a water pocket ready to burst anyday, outlets are so filthy, you cant plug anything in, an most of them dont work. Huge roaches crawling around, i know there are bed bugs here, but i sprayed everything in this room before i brought my stuff in. I even cleaned the doors cuz they were gross. Man Covid is loving this place. Housekeeping dont even come around, i had to go get a change of sheets from the office. The *** filters are SICKNING. Drug dealers outside the doors, DOG S*** everywhere. Pets travel with their owners, but the ow ers should be held accountable for any p*** out there, maybe they will start cleaning up after their dogs. I have pictures of everything mentioned in this complaint. IT SHOULD BE A MANDATORY LAW, ***S SHOULD HAVE ZIPPERED MATRESS COVERED ON TOP MATTRESS AN BOX SPRINGS. THAT WILL STOP THE *** BUG PROBLEM AN SPRAYED. I CAN SAY, I WILL NEVER TELL PEOPLE TO STAY HERE. IT NEEDS SHUTDOWN AN IF YOU WANT TO REOPEN, IT NEEDS REMODELED. I AM SICKENED THAT I SPENT MY HARD EARNED MONEY ON THIS DUMP. NO ** THAT WORKS RIGHT, NO WIFI,. EVERYTHING I BROUGHT INTO THIS ROOM IS IN TOTES AN THICK BLACK BAGS, I DONT WANT YOUR BUGS GOING WITH ME. SHAME ON YOU 2 FOR YOUR GREEDYNESS. IF YOU CARED ABOUT YOUR TENANTS, THIS WOULD BE A NICE PLACE. I HOPE YOU CONSIDER GIVING ME HALF MY MONEY BACK SO I CAN GO ELSEWHERE. PLEASE COVER THE MATTRESSES

Miles Motel is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.