Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Operating as contractor without ***********. Is using ******* business license.

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had some exterior home repairs that needed to be painted. I was referred to ******** Painting/*********************** by a friend that recently used his painting services. **** came and provided a verbal and then written quote for the project. **** had a delayed start on the project for unknown reasons. He did minimal prep work and left lots of surfaces uncovered/not taped. On the day of actual painting, **** left 2 men (from a different company) to start the job. By the end of the day, there was a mess everywhere-overspray on walls and patio pavers, dripping paint on tile, plants getting painted, etc. When my husband and I discussed the poor quality of work, **** tried to make excuses and then the 2 men that had been painting did not return the following day. For the past 2 ******************** has been showing up to our property intermittently (1-2 hours and sometimes skipping days) to paint by himself. When confronted about deadline for project completion, he told me "the end of the week." The end of the week has come and **** did not come for the past 2 days to paint and is not returning phone or text messages. He is essentially ghosting us. We have paid him 50% of the quote, as per agreement, to purchase supplies and pay workers but he has not delivered. I am not sure he will even be returning at this point. At the very least, I would like **** to finish the current project in a timely manner and clean up (we have a mess everywhere).

• Initial Complaint

  Date:04/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/16/22 - entered into a contract to have my cabinets painted with Petersen Painting. Job was to begin on 10/10/22 and was completed on 10/18/22. 10/5/22 I asked of there was a really tough paint that could be used to ensure longevity. He charged me $489 additional for "better" paint 11/7 paint started chipping, and bleeding. There was paint on my tile/glass backsplash (they never covered the backsplash)11/9- **** texts to say he was calling me at noon 11/10- follow up- says he will call me soon 11/11- tells me to call him when I can. My husband is beyond annoyed at the job right now and wants to do touch *** himself. There are drips everywhere, paint on my cabinet shelves, the dishwasher, the microwave, the floor, paint is shipping.... **** insists the work is guaranteed and to let him fix it,11/13- sent **** pictures Says he can take care of it 12/10- husband di not do any touch ***-and I text **** again saying how horrible this paint is. **** texts to say he *************** it. I tell him he needs to come over and look at everything.12/15- nothing back from ****. He was working next door at my neighbors house- neighbors told him and I told him to come here. Sends his worker to inspect instead.12/21- comes over to hand paint and do touch *** to hold me through Christmas. Said will contact me by 12/30/22 to arrange to re-spray all the cabinets as there is not enough paint on them. Takes a picture of the paint can/color and says he will redo everything 1/3/23- no response 1/5- says he is out of town 1/10- says by next week will have a date for me in Feb 1/20- still no date given 1/23, 1/24 - I text to follow up 1/31-out of town - he will be back next week 2/8 - follow up - no response via text, email and phone.3/1/23- entered into contract with Fresh Coat Painters to respray cabinets. Learned that wrong paint was used on my cabinets. Also everything should of been sprayed not roller. To redo entire job (re-strip and get rid of drips, etc.) would have been $3,000