Reviews
This profile includes reviews for Atomic Pest Control LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
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Review fromBryan B.
Date: 01/26/2023
1 starBryan B.
Date: 01/26/2023
We paid a significant amount for eradicating a gopher problem in our backyard. Each time the technician came and worked the problem he assured us they would resolve the issue and keep coming back until it was, in fact, resolved. The gophers are still here and making more holes than before the treatments began. In talking with them today, they refuse to honor their commitment to resolving the issue and instead are asking us to pay an additional $300+ fee.
Atomic Pest Control LLC
Date: 01/27/2023
******************, Thank you for the review. As we stated on the phone today, we have honored our agreement with you, it was never stated that we would come back until the issue was resolved. Per the contract, we would do the initial service and 4 follow-*** as a courtesy we did an additional follow-up to help rectify this issue. As it states in your agreement, we also recommend that you do regular treatments to help, which you have chosen not to do. We honored our commitment per your contract and gave you an extra follow-up at no charge, because you opted not to have regular service it would have to be an additional charge for us to come back out. From Contract: NOTE: Gophers are rodents and multiply rapidly, when working with gophers it becomes an ongoing battle a regular treatment is recommended as the tunnels are still in the ground and the gophers in your neighbors yard, common areas, and the vacant lots share the tunnels in your yard.Bryan B.
Date: 01/28/2023
Thanks for nothing. Bottom line, ensure your onsite people don't tell the customer they will be coming back until the issue is resolved! They made an implied contract beyond all the information you referenced in your response. Additionally, when I called to discuss this matter, your response was certainly not one of explanation, but simply denial and rude.
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