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Business Profile

Plumber

Hansen Family Plumbing

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hansen Family Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hansen Family Plumbing has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hansen family plumbing was initially contacted to repair a faucet issue (only cold or warm water but not hot water coming out). They fixed the issue but it was quickly noted that after the shower faucet was fixed the toilet tank started filling with hot water as well. Multiple calls later and extreme difficulty contacting the company they did send someone to fix the new issue and after another $700+ charge as well as a huge hole in the drywal and a sorry I forgot to tell you we dont repair drywall the issue was supposedly fixed again. The shower continues to have hot/cold water issues and the toilet is still full of hot water . The company has not been responsive and has not taken responsibility for their actions and the damages incurred

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