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Business Profile

Plumbing and Heating

JB Water & Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumbing and Heating.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of *********************************************************** my residential rental property. They completed the job in May and were paid in full. The quality of the work as it progressed was poor, they had to be called back several times to repair/redo work done or to complete a portion that was ignored. I finally had to hire another contractor to get some of the work finished correctly. They ignored our orders as to how and when to connect with the tenants and would show up unannounced, work for a very short time and leave. Now six months later, one of the new tubs has a large crack in it. Whether it is because of faulty installation or use of poor quality manufacturers product I cannot prove. I have requested that the bad tub be replaced, not just patched by a third party company, and they have refused to do this, they will only do a patch. They were a nightmare to work with and are still a nightmare.

    Business Response

    Date: 02/04/2025

    Dear ****,
    Thank you for bringing your concerns about the bathtub at your rental property on ****** to our attention. We understand your frustration and appreciate you working with us to find a solution.
    We acknowledge that the initial installation process in May 2024 did not meet your expectations, and we sincerely apologize for the inconvenience and additional expense you incurred as a result. We appreciate you bringing these matters to our attention at that time, and will do our very best to address these. 
    Regarding the crack in the bathtub, we appreciate you agreeing to allow us to perform the necessary repairs. We are committed to restoring the tub's functionality and will ensure the repair is completed to a high standard. We will schedule the repair as quickly as possible and will coordinate directly with your tenants to minimize any disruption. We will also re-emphasize with our team the importance of proper communication protocols with tenants, including scheduling appointments and providing adequate notice.
    We understand your past concerns regarding communication with your tenants during the initial installation. We have taken steps internally to reinforce our communication protocols with our team to prevent similar issues from occurring in the future.
    We value your business and are committed to ensuring your satisfaction.
    Sincerely,

    ****** Randall 

    Owner 

    Customer Answer

    Date: 02/05/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** *********

     

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