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Business Profile

Producers

Mesa Fully Formed Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MFF replaced my kitchen countertops in 2020, and I just discovered a problem with the initial installation. The countertop was not mounted flush with the island base cabinet and a triangular corner deflects under pressure, risking breakage. I'm not sure what their "warranty period" is, but I was told today that if we had found the installation problem "within a year or two" they would have corrected it. But after four years the defective installation is no longer their problem to deal with. They told me to go hire another contractor to fix it.

    Business Response

    Date: 05/16/2024

    Mesa Fully Formed installed countertops for ************** in March of 2020--four years ago.  ******************** Manager, *********************** reached out to ************** today to obtain more information on this complaint. Through his conversation with **************, he was able to ascertain that the countertop had a flex in it when being leaned on in a certain spot.  ***** explained that it sounds like it just needed to have a shim placed under the affected area.  Mesa Fully Formed stands behind our workmanship which is why we have a two-year warranty on installation workmanship.  When a job is out of warranty, we can schedule a repair, but the customer would be charged for that repair, we would not have told him to have another contractor fix it.  ***** has scheduled a service technician to place a shim for ************** on May 20, 2024, between 8am-12pm. at no charge.  

    Customer Answer

    Date: 05/21/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

Mesa Fully Formed Inc. is NOT a BBB Accredited Business.

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