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Business Profile

Promotions

Taylor Nation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Promotions.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two sweatshirts from the official Taylor Swift merch store on on October 26, 2023. At the time of sale and on my order confirmation email, it said the merchandise was expected to ship on November 30. At some point they changed the estimated shipping date to December 29th on the website without any notice. I still have not received the items and it is January 27th. I have tried to contact customer support multiple times to get my money back, and they keep giving me the run around. At this point it is stealing as each customer service rep I talk to tells me something different. My order number is: #***********

  • Initial Complaint

    Date:11/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/10/23 I pre-ordered a Taylor Swift CD from the Taylor Nation official store. The package was shipped 10/23, and was said to be delivered 10/30. However my package never arrived at my house. When I reached out to the company on 11/1 they informed me there was a shipping error, and asked that I confirm my shipping address. After I responded to the email, they said they would ship the package again once it made it back to the warehouse. For a second time, they emailed that the package was out for a delivery. Except the shipping address was wrong, again, even after I confirmed the correct address. I informed them the address was incorrect again, and was told that there was nothing they could do and to contact my local postal service.

Taylor Nation is NOT a BBB Accredited Business.

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