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Business Profile

Remodel Contractors

BT Property Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to a interview here. They hired me on the spot, but we did not confirm hours. After my first day of work, asked about working around my child school drop off schedule, I was denied. Which, is okay! But they still have not paid me for my day there. I asked about this, and like other reviews, said he would look into it and its been a few weeks. Also, tried to get me to agree to an absurd payment plan for delivering air conditioners. AT $25 a WEEK!!! lol. I want the public to know who will be working for them. You can not trust this man. **** also file a complaint with the partner to affect their NPS score until they pay me for my week.

    Business Response

    Date: 08/08/2023

    Hi *******, I messed up on this, I'm so sorry. Not only did I not pay you timely for the day you worked, but I failed to give you a clear picture of the work schedule before I hired you. I regret that this put you in the position to have wasted some time and then further to have to follow up on payment to you after the fact. In addition, when you initially brought the payment issue to my attention I failed to follow up which lead us to this interaction
    This was 100% avoidable and 100% my fault. I was careless on both the clarity around our employment agreement and careless about proper follow through when things didn't work out. 
    I am mailing you a check today for the payment I owe you. I am including an additional $50 for your time and trouble. I have committed to improving the process with hiring going forward and I have you to thank for it.
    **** and I wish you the best. I regret things didn't work out and I am confident you will add great value to the next organization that is fortunate enough to hire you.

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