Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The biggest disappointment was the stucco repair. The texture was off even after redo. The texture was visually noticeable like day and night, plus you can tell the difference rubbing your hand over them vs. the original texture. A week later, I found a 12" crack line in the middle of the stucco texture that they did. The owner responded "You pass the texture finish inspection and signed my invoice."
  so he wouldn't do a thing even though there's a 2 yr warranty on the service.

  Business Response

  Date: 05/07/2024

  When walked the job on estimate time i notice this holes where very pronounced on the side of the house , i asked Mr ****** what did you put in those because he try to fixed they were covered with some kind of mud he used before us, i said i can try to fix and re stucco but i cant warranty the stucco repairs because i don't know what source of materials you used (it look like rubber) he agreed on what i said verbally . Our first attempt was unsuccessful because one of my guys wasn't the best , so he called me and asked me if I could check. I said yes . I came to the job site and looked at the repairs and I said to my guys let's fix it again and we did . He was happier with the results and his wife too . When we finished the job I gave Mr ****** my tablet on 10/5/2023 to sign my invoice where it was stated that the work was done to his satisfaction. I still have a copy of that if you need the signed invoice. 
  
  On February 19th i've sent a letter to Mr ****** stating and offering that i was more than welcome to open the communication due to a lot of bad reviews he posted on several online platforms that are out of our guidelines and exceed and crossed the boundaries in to what it could be considered harassment to instead posting online shut me a text or email but he declined .
  Due to the negligence of mister ****** and that he continue harassing us by even creating different online profile named "*** *****" in google reviews on April 9th  (have proof of that) we have sent a Final letter to Mr ****** on April 16th  letting him now that he was banned and warranty was voided effective immediately . 

  Customer Answer

  Date: 05/07/2024

  Once a customer has signed an invoice, it is imperative to recognize that the commitment to warranty and quality does not simply conclude there. Rather, it signifies the commencement of a lasting relationship wherein our dedication to excellence remains steadfast and unwavering. 

  It is crucial to dispel any misconception that posting a review constitutes harassment. Instead, it serves as a vital avenue for constructive feedback and improvement, in accordance with the definitions provided by the esteemed Oxford Languages dictionary.  Each review serves as a valuable insight into the service provided, supported by tangible evidence that lends authenticity to the feedback provided. We take pride in our transparency and integrity, ensuring that every interaction is conducted with the utmost professionalism and sincerity. 

  In the realm of stucco texturing, experience is paramount. It is not merely a matter of removing excess material; rather, it requires a depth of skill and expertise honed over time. We approach each project with a commitment to excellence, ensuring that the end result is nothing short of exceptional. 

  Customer satisfaction is not merely a goal but a guiding principle that informs every decision and action we undertake. We understand that our success hinges on the satisfaction of our customers, and we spare no effort in ensuring that every interaction exceeds expectations.  As we reflect on our work, it is essential to ask ourselves: Are we truly proud of the results we deliver? If a review falls short of expectations, it serves as a reminder that there is always room for improvement. However, it also motivates us to redouble our efforts and strive for excellence in all that we do. 

  In conclusion, let us embrace the importance of customer satisfaction and the role that reviews play in shaping our commitment to quality and excellence. Together, let strive to exceed expectations and deliver service that is truly exceptional.