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Business Profile

Floor Materials

Grizzly's Discount Flooring
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Grizzly's Discount Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see

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Grizzly's Discount Flooring has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Floor has been in for over 3 months with issues and repairs since day one. Company not in a hurry to return calls, and takes their time to respond when there is/was an issue. Finally, manager did come out after repeated requests to see huge rise in floor in hallway and laundry room. Less than 1 week of repair plank is not secure near transition piece and floor makes noise when walking over it. Also was told planks are separating in large area in another room need replacement due to unlevel of flooring. Company did not follow manufacture's installation instruction for manufacturer warranty. Workmanship has been in a piecemeal process and continues to worsen.

      Business Response

      Date: 06/10/2024

      All of  Mrs.  Woods  requests have been taken care .  *************** floor looks wonderful .

    • Initial Complaint

      Date:03/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Feb.19th 2021 Amount $1103.00 check # **** We have contacted them no less than 10 times they looked at the floor again two months or so ago and determined it was defective flooring and was told they would replace it at no cost as usual all we have gotten is the run around since we contacted them about three months after install been a year and a half with no resolution.

      Business Response

      Date: 04/10/2023

      This complaint is  complete , customer is happy with our work. Sincerely, Sab

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