We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sleep Center

Taylormade Sleep Services And Consulting - Mesa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sleep Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted ****** Taylor at Taylor Made Sleep Services on May 22, 2024. He was helpful and friendly. He sent me an at home sleep study which I took on May 29. ****** confirmed I had mild sleep apnea and talked through treatment options with me. I wanted to try a particular sleep therapy, but he convinced me the iNAP sleep therapy device would be better. He told me it came with a 90 day return policy and he would help me try a different therapy if this one didn't work. I agreed and placed the $1499 order. I worked with the iNAP sleep team on adjusting the machine settings to fit my needs. After a month, it became evident this treatment was not going to work for me. I contacted ****** Taylor whose company sold me the device to ask for the return procedure on July 7, 2024. I never heard back from him. A few days later on July 10 I emailed ****** again and also notified the person who had been helping me with the device adjustments (who works for the manufacturer.) She got back to me right away and told me how to send the package back to them and that there was a $250 fee for restocking the device. I was upset because ****** had not told me about this fee. I confirmed this fee is disclosed on ****'s website, but I was only taking ******** word for it. Some money back is better than none, so I returned the device. I have since confirmed with my **** *** that they recived my device back, but I still haven't heard from ******. I have emailed many times, called, left messages, and even a negative ****** review. No contact. My iNAP *** has tried to contact him as well and had her manager reach out to him, but he hasn't responded. The **** *** has been working to help me, but my money is in the hands of Taylor Made Sleep. No doubt the products work is they work for you, but lying about a retunr policy and ignoring a customer is bad practice. I was planning to buy a different device from him, but certainly will not now.

Taylormade Sleep Services And Consulting - Mesa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.