Important information

• Customer Complaint:

  
  Recently, BBB has received complaints for this company
  that allege billing, advertising, service, repair, sales, warranty, contract, refund,
  product, and customer service issues. Complaints allege this business
  repeatedly solicits consumers via telephone or door-to-door, sometimes after
  the consumer has asked them to stop, for various solar and energy saving
  products. Some complaints allege that the company informs the consumer that
  they are guaranteed to save 30%- 50% on their electric bill, however,
  complainants claim their actual savings are much less. Some complainants report
  that their electric bill increases after the products are installed.
  Additionally, consumers allege that the business tells the customer that the
  consumer qualifies for federal, state, and utility company tax credits and/or
  rebates and that the tax credits will be applied to the purchase of solar
  products. Some complainants allege that the tax credits are never received or
  applied to the consumer’s purchase. Others allege difficulty reaching the
  company when problems arise with the product they purchased from the business.
  When consumers ask for a refund or request the company service the product,
  they may be denied their refund, or the company representative may promise to
  contact the consumer at a future date in order to set up an appointment for
  service.  In some cases, complainants
  allege that the company charges the consumers to service the customer’s product,
  despite the fact that the product is still under warranty. At this time, Adair
  Home is responding to all BBB complaints. In addition, Adair has informed BBB that they will respond to and resolve any complaint received by BBB in a timely manner.