Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/10/2024 I traded in my 2013 Jeep Wrangler Moab for a 2019 **** F-150. The finance manager did not get a loan approved by the time I left with the truck. I put $5,000 down for the truck. The finance manager said "Even though you are not approved for a loan we will get you approved within the next week. Take the truck and if you end up not wanting the truck we can always cancel the deal" This is what the finance manager said word for word. 3 days later on 10/13/2024 I got T-boned by a lady that ran a red light. I went through the insurance process to have the other lady's insurance to pay for the truck. I contacted lifted trucks and said I would not like to go through with the buying of the truck and they can have the insurance money for the repair of the truck. 2 months pass by and I am still paying for the **** loan as they have not paid it off or given it back. Currently they have no legal right to the Jeep that I am paying for but they refuse to return it. This is unlawful possession. They were quick to come pick up the truck but they refuse to give me my jeep back. They also owe me $5,000 for the down payment for the truck. This is not an ethical business and I will be elevating this issue as high as possible. I have been in contact with ****** Huerta ******, the sales manager.

  

  Business Response

  Date: 01/03/2025

  We have been in contact with Mr ****** and are working through the insurance process. He knows that we are taking the vehicle to a body shop and once we get an updated estimate we will give him a call. We made him aware that we will assist him getting the most check possible from the insurance company to fix not only the truck but his time and rentals. The next step is to help him find a new vehicle. 
  

  Customer Answer

  Date: 01/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cracked main frame and literally ran into the ground after sending photos asked to be traded out of jeep . My life has been threaten ran down shot at and now living iny jeep be ause of the entire public trying to steel it

  

  Business Response

  Date: 08/02/2024

  Im unable to provide any help for this person because they are not in our customer database and I cannot understanding what they are complaining about. 

• Initial Complaint

  Date:05/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel cheated. I went to a dealership with good intentions to purchase a vehicle and they scammed me. They charged me an extra 6 thousand mark up. Also when I went to finance the vehicle we signed on a deal. After one week they wanted me to come back to the dealership to sign a new deal. When I refused and stated I would like to just withdraw from the entire contract and get a refund, the finance manger I was talking too told me okay thats fine we will just go with your other agreement. And I told them even if I decline? And he smiled and said *** deviously.

  

  Business Response

  Date: 05/15/2024

  Hey ****, I'd like to start by saying we appreciate your business and we are sorry you feel that you were cheated. I reviewed your contract and was able to confirm that we sold you the vehicle for exactly what we had it advertised for, and we did not increase the price by $6000 as you stated. I did notice that you purchased two additional warranties and one GAP insurance policy which are optional. We recommend these policies to our customers so they are protected from large unexpected expenses in the future. Also, please remember that we had to roll a large amount of negative equity to your loan due to the large payoff on your trade in. We would be more than happy to walk you through your contract again, line by line, so everything makes sense.  Please call the dealership and ask to speak with the finance manager if you need any additional details. Thank you!

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went here last year in May & got a 2016 Chevy Silverado for $46k out the door (financed price) $727/month. Was super excited, the process was easy, the truck is super nice & everything I wanted, spent $60k at the end of the day & here I am a year later with a blown up transmission and a ticking/knocking engine. I have called to see what they can do to help & they offer nothing at all but a 10% discount to use their shop which I would be responsible for getting the truck to their Phx office when I am no where near Phx. Not to mention I paid for a warranty that I never even used & at the time I was only 200 miles over the warranties limits & they STILL wouldn't help.. That’s a terrible business practice to have. It’s not like I bought some crap car for 10k off a lot. I paid for a big truck & I pay a lot monthly for something that was so expensive to have it have some serious issues this soon? It just baffles me how in a year, the transmission would go out and then boom, engine is knocking.. I work from home & barely drive the thing 10 miles a day. They offered no solution or avenues to seek to help with the repair that’s going to cost me $6.8k plus $4.5k for the engine. I won’t be coming here for another truck. Their warrant they work with & offer refused to help either after paying monthly for that plus an additional fee on my loan… terrible. The first two weeks I had the truck, It was in the shop (not covered by their warranty) for needing new front end work? Like HOW already? They refused to help, blamed me, said I probably did something. So I had to take it to a shop & have that done as well. I would like refunds for all this work I have to do.. Not like I replaced a radiator or something. Front end, Transmission & Engine problems are serious and happen over time so there is no way I caused the issues. They sold me a lemon.

  

  Business Response

  Date: 03/30/2023

  Hey *****, thank you for your feedback and we are sorry that you have had difficulty with your truck. We always do our very best to help customers if they have a mechanical issue shortly after their purchase, but we also set realistic expectations when we sign the contracts. Warranties are essentially an insurance policies, and they expire after a certain period of time or when a specific amount of miles have been reached. The warranty you purchased was for 24 months or 26,500 miles. The receipts you sent us for your engine repairs show you had driven your truck 35,000 miles in the 18 months post sale, well beyond the original warranty's coverage. If you hadn't driven so many miles in such a short period of time - which most likely led to the damages - we would have gladly worked with you and the warranty company to complete the repairs. We feel like we went above and beyond by offering you discounted rates in our service shop, and we would be glad to honor that offer for any future issues. We would also be glad to explore trading you into a newer vehicle with less miles. Feel free to reach out to the team at Lifted Trucks Mesa if you decided to pursue either of these two options. Thank you! 

  Customer Answer

  Date: 04/07/2023

   I don't think this was acceptable as a response. The transmission went out a couple hundred miles after the warranty expiration per the warranty specialist I talked to on the phone. I don't think 10% off service is an acceptable amount to offer someone when they just purchased a $60,000 car from you as well as I traded in 2 vehicles. It is not as if I needed a simple repair. These are pretty serious and  large repairs. If I am having this many issues with my truck right now, why would I want another truck that could potentially have issues from your lot again? So, it is normal to purchase a truck off your lot and expect to drop $10,000+ within two years of owning it? I just don't find this acceptable or a good business practice to have. I would even appreciate any help or compensation to a portion of the repairs I have to do and have already done as I am a single mom of two girls with a one income household. This has really affected my household negatively. My truck has been sitting with a blown engine for almost 3 months now. I have no vehicle yet I still pay a $727 payment monthly. This is just not right. 

  

  Business Response

  Date: 04/17/2023

  Hey *****, thanks for reaching back out. I believe the next step is to get on the phone, discuss the issues you are still having, and see how we can provide additional help. Please call Lifted Trucks Phoenix and ask for ***** ******* ************ 

  Customer Answer

  Date: 04/17/2023

  I don't believe getting on the phone to discuss is going to solve anything. I have been doing that since September of 2022 and its now April 2023.. It is getting no where. 

• Initial Complaint

  Date:10/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a service contract in addition to a Chrysler 300. It was totaled due to a crash. As a result the refund of the contract cost was **** due to the dealer or myself or lender to cover balances. In my case I had gal insurance to cover the loan which was already confirmed by the lender. The lender advised that the dealer had the refund of **** and that I could just use that as a down payment. When I went to the dealership they stated they sent it to the lender which was a lie. The next day when I asked the lender for a proof letter of them sending such fox which they provided but they changed the wording to allow the dealership more time, then to send it to them. So not only are they lying to people they are working together to s**** people over.

  

  Business Response

  Date: 01/02/2023

  Hey *******, Im sorry that you had a tough time getting your GAP insurance claim. Your experience isnt consistent with our business practices, as we have helped thousands of customers apply their product refunds to a downpayment on a new vehicle. If you feel like your havent been made 100% while, please reach out to me directly at ************ or at ***************************************************** Thank you!