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Business Profile

Vitamins and Supplements

Restart Medical LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Reviews

This profile includes reviews for Restart Medical LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Restart Medical LLC has 2 locations, listed below.

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    • Restart Medical LLC

      10423 E Naranja Ave Mesa, AZ 85209-7887

    • Restart Medical LLC

      534 S 107th St Mesa, AZ 85208

    Customer Review Ratings

    3.67

    Average of 3 Customer Reviews

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    Review Details

    • Lynn K

      Date: 07/16/2024

      Lynn K

      Date: 07/16/2024

      I ordered supplements again from Dr. ******************** Child's online store. The prices were their standard prices but it looks like Dr. ******************** ************* downgraded their **** shipping to "Ground Advantage". This took my package from ****, Az. to ***********, N.J. back to western U.S. to ********. I reached out to ************** customer service via email last Fri, July 12th. ***** said the package was to have arrived last Saturday, July 13th. The package did not arrive last Saturday, July 13th, as it was in ******************* I reached out via phone to Dr. ** Childs by phone and to date have not heard back from them. I emailed ***** again but to no avail. I also just called the company but no one answered.I feel like they have ignored my requests for help and it feels like the customer support team are no longer working at Dr. ** Childs.I am also concerned about the quality of products. When a company starts to ignore their customers and start to cut back this also has a negative impact on the quality of products.

      Restart Medical LLC

      Date: 07/25/2024

      Hi ****, Thanks for reaching out and sorry to hear about your experience! I looked into your case and it looks like our team responded to every one of your emails within 1-2 business days (our standard response time). I've copied/pasted that email correspondence below in case you didn't receive the follow-up emails in your inbox for some reason. I am also showing that we did respond to your voicemail via text message since we missed your call. In regards to shipping time, we ship all of our products free using **** ground advantage which typically takes 3-5 business days to arrive. We are doing this so that we can maintain free shipping without the need to raise our prices to account for inflation. This does mean about an extra 1 day in shipping time, but it allows us to keep our prices low which we think is a win for our customers!I see that your package was routed through **********, which appears to be a mistake on the part of **** (this does happen from time to time), but I am showing that your package was still delivered within that 3-5 business day timeframe. So even though it took the scenic route, it did make it to you on time!I can also confirm that all of our products are heat stable, so even in the event that they were to be delayed in their delivery, there would be no issues with the quality of the products. Since you were able to receive your package, and you received responses to your inquiries via email and phone/text, I am considering this case resolved but if you ever need to reach out to us, you can always do so by emailing us at *********************************** or *******************************************************

    • Jill H

      Date: 07/27/2023

      I ordered all supplements recommended for thyroidectomy. These are super high quality supplements, better than you can get anywhere. The price is the same as any other retailer. The information provided is incredibly informative and pertinent to anyone who is not responding well to rote endocrinology. I have waited and suffered far too long and only wish I had known about Dr ******************** years ago. I am a medical professional.

    • Rebecca M

      Date: 02/23/2023

      This is a great company to deal with..great customer service and quick responses to all your needs..

    Restart Medical LLC is NOT a BBB Accredited Business.

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