Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/2/24 808 pm submitted the following on Ally Waste's website. There has been no reply or no attempt to rectify their loud, intrusive noise.Hello, Hope you are well. You guys are really loud when you grab the trash at my apartment community The Place at ********* in ******, **. It wakes me up and I am stuck listening to you for over an hour dragging trash cans across concrete or whatever it is you are doing. I am woken up all the time, every time you are here and need you to find a solution, please. Please, put something soft on the wheels or something so we can't hear you. When I first moved in, over a year ago, I couldn't hear you. However, for quite a long time now, it's nonstop disruption to my sleep. Not sure what you changed in your process, but it's awful. Please get this sorted out asap. Thank you, kindly,****

  Business Response

  Date: 04/16/2024

  Dear ****
  Thank you for bringing your concern to our attention regarding the noise generated by our trash carts during our valet service. We sincerely apologize for any inconvenience this may have caused you.
  We take all feedback seriously and are committed to ensuring a positive experience for all our customers. Rest assured, we are taking immediate steps to address this issue and minimize noise disturbances in the future.
  To mitigate noise levels, we are implementing the following measures:
  Maintenance Checks: We will conduct thorough maintenance checks on all our carts to ensure they are operating smoothly and quietly.
  
  Noise Reduction Solutions: Our team is actively exploring noise reduction solutions such as installing rubber wheels and implementing quieter cart handling techniques.
  
  Training: We will provide additional training to our staff members to handle the carts with minimal noise.
  
  Communication: We will communicate with our team members about the importance of being mindful of noise levels, especially during early morning or late evening hours.
  
  We understand the importance of maintaining a peaceful environment for our residents and are committed to improving our service to meet your expectations. Your satisfaction is our priority.
  If you have any further concerns or suggestions, please don't hesitate to reach out to us. We value your feedback and appreciate the opportunity to serve you better.
  Thank you for your understanding and patience as we work towards resolving this issue.
  Sincerely,
  *************************
  ********************************

  Customer Answer

  Date: 04/16/2024

  Thank you for your reply, *******. I can't accept the response until action is taken to resolve this issue. When will quieter wheels be installed? Having sleep interrupted all week long isn't acceptable for obvious reasons. Also, going forward, it would be better if you responded to your customers' messages outside of BBB, so we don't have to reach out to the BBB.
  

  Please provide an ETA for following through on the quieter wheels and training.

  Thank you.
  

  
  

  Business Response

  Date: 04/29/2024

  Good Afternoon

   

  Ally waste has now replaced the cart at the community with a brand new one and well make sure it gets checked and maintained monthly and does follow the city required quiet times as well as community quiet time.

  Customer Answer

  Date: 04/30/2024

  Thank you for the update. Does the new cart have the quitter rubber wheels you mentioned?
  

  I will see how this week goes. I have not been home recently to ascertain if there's been a difference. 
  

  I appreciate you getting a new cart. I marked reject because I still need further responses.

  Thank you.